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Technical Writer

Company: EMS LINQ, Inc.
Location: Wilmington
Posted on: August 14, 2019

Job Description:

TECHNICAL WRITER We are a national, innovative, high-growth software company devoted to K12 education administration.--Our products beat the competition by focusing on all the business operations of K12 schools, including both financial and school nutrition management.--We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual. Where else can you play beach volleyball and work for a leading tech company We are seeking an experienced Technical Writer to assist in writing RFP's (Request for Proposal) and assist in other writing duties. JOB DUTIES:------------------Write company/product responses to Request For Proposals (RFP)------------------Write internal/external training documentation for all three products------------------Write User Guides for all three products------------------Supporting Sales Team current documentation/report sets along with a set of sales demo databases------------------Manage sales templates for quotes and formal responses KNOWLEDGE/SKILLS REQUIREMENTS:------------------Experience creating, updating, and maintaining user manuals using Word and PDF------------------Knowledge of various types of documents and ability to determine which types of documents best meet the needs in particular circumstances, such as How-To, Quick Reference and User Guides, User Test Plans, and Installation Guides to instruct users on an application------------------Ability to design and develop customer web based documentation------------------Able to organize and analyze complex technical contents and transform them into easy-to-understand documentation and technical specification design experience------------------Independently write documentation from hands-on use of the product------------------Experience assisting marketing department with proofreading and editing for the website, brochures, flyers, blogs and video scripts------------------Ability to manage workflow between multiple projects, while producing quality documents on time------------------Help streamline processes and practices for the Support, Marketing and Documentation departments to ensure consistency in products------------------Managed complex workflow, tracking 100+ documents among multiple contributors, and desktop publishers with SharePoint------------------Ability to articulate complex concepts and processes in writing------------------Requires excellent organization skills and extreme attention to detail------------------Must be proficient in grammar, spelling, and punctuation and possess the ability to proofread with a critical eye------------------Ability to ensure consistency of style within a document------------------Ability to learn specified technology and applications quickly------------------Knowledge of current desktop publishing and word processing programs is required------------------Must be able to work independently and as part of a team PREFERRED SKILLS:------------------Knowledge of art production software and Help authoring tools, such as RoboHelp, Flare or similar product------------------Experience writing or contributing to the RFP process------------------Ability to use typographic, graphic design techniques and illustration to create well designed, dynamic and easy to use web based documentation Required Skills: Microsoft Word , Microsoft Excel , Microsoft Outlook , Microsoft PowerPoint, Acrobat Reader 4.0, Acrobat Writer 5.0, Windows, Photoshop 6.0 Preferred Skills: Adobe InDesign, Photoshop, Illustrator, and Adobe Acrobat Reader. Robohelp 9 or 10 or MadCap Flare 2018. TOTAL REWARDS------------------Generous 401K with matching 4% of base salary------------------Health insurance paid 100% for employee; 80% for spouse/dependents------------------Paid Time Off (PTO) Plan and paid holidays------------------Company social events, free snacks, professional development, company happy hour, paid volunteer time, on site massages, etc

Keywords: EMS LINQ, Inc., Wilmington , Technical Writer, IT / Software / Systems , Wilmington, North Carolina

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