Infrastructure Engineer III - Capacity and Scalability
Company: JPMorganChase
Location: Wilmington
Posted on: April 1, 2026
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Job Description:
Description As an Infrastructure Engineer III in Consumer and
Community Banking at JPMorganChase, you utilize strong knowledge of
software, applications, and technical processes within the
infrastructure engineering discipline. You apply your technical
knowledge and problem-solving methodologies across multiple
applications. In this role you will partner with infrastructure
platform teams, application development and SRE teams to manage and
govern standard processes for planning and monitoring capacity, and
planning scalability. Job responsibilities Execute the daily
activities supporting the standard Capacity process for the
critical applications in the line of business. Partner with
Application and Infrastructure teams to identify potential capacity
risks and govern remediation statuses of those risks. Assist
partners with recommendations on Capacity plans, where needed.
Develop and analyze data to create plans for scaling resources
efficiently. Apply technical knowledge and problem-solving
methodologies to projects of moderate scope, with a focus on
improving the data/systems running at scale; and ensures end to end
monitoring of applications. Partner with team to deliver
improvement opportunities for the process, including automating
monitoring data views to meet the needs of the stakeholders. Drive
assessments for ad-hoc events where additional Capacity may be
required to ensure systems are ready ahead of time. Drive the daily
activities supporting the standard capacity process applications.
Collect data from Capacity Planning's database infrastructure,
compile and analyze data, produce, and deliver accurate and
complete capacity reports. Provide reporting views and updates to
stakeholders reflecting overall status of their portfolios. Drive
capacity alignment between capacity planning tools and other tools
& systems. Drive progress across multiple efforts in parallel,
independently managing priorities and relationships with other
teams to effectively deliver results. Required qualifications,
capabilities, and skills Formal training or certification in
infrastructure engineering concepts and 3 years applied experience
Strong knowledge of infrastructure disciplines such as: hardware,
networking terminology, databases, storage engineering, deployment
practices, integration, automation, scaling, resilience, and
performance assessments. Proven ability to develop infrastructure
engineering knowledge of additional domains, data fluency and
automation knowledge. Practical experience with managing or
governing technology Capacity or other ITIL processes. Working
knowledge of application’s infrastructure KPI’s (CPU, Memory, etc.)
and monitoring tools. Experience with creating and leveraging
dashboards (Grafana, Dynatrace, ELK,.) for visualization of data.
Experience on business intelligence (BI) tools like Microsoft Power
BI, Qlik, Tableau etc. that allow users to explore and analyze data
from multiple sources. Experience managing the lifecycle of
cross-functional projects, implementing automated equipment and/or
integrated systems. Ability to navigate effectively, building
partnerships with exceptional communication skills. Experience
improving IT processes to maximize efficiency and create positive
user experience. Strong knowledge of one or more scripting
languages (e.g., Go, JavaScript, Python, etc.) Experience on cloud
technologies like AWS with and ability to Design, develop, and
deploy secure and scalable cloud infrastructure solutions.
Experience with process and procedure documentation.
Keywords: JPMorganChase, Wilmington , Infrastructure Engineer III - Capacity and Scalability, IT / Software / Systems , Wilmington, North Carolina
