Field Service Engineer - TAP, (Ambr) - North Carolina

Company: Sartorius AG
Location: Wilmington
Posted on: May 26, 2023

Job Description:

We are currently seeking a Field Service Engineer for our business based in North Carolina. As the Field Service Engineer, you will be responsible for delivering service and customer support during field visits or dispatches. In addition, you will manage all on site installation, repair, maintenance and testing.
What you will accomplish together with us:

• Installation & commissioning, calibration, preventative maintenance, and break fix repairs across a range of systems
• Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius
• Follow all service procedures to ensure that Sartorius' customer information and product software/configuration is up to date and accurate
• Keep accurate records of time, expenses and work performed
• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details
• Acquire in-depth product knowledge and demonstrate self-improvement
• Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer, and the Hardware Resource Coordinator What will convince us:
  • Associates/Technical Trade, Bachelor's Degree in Electronics, Biomedical or Mechanical Engineering, or related field or military equivalent experience.
  • 1+ years of field service experience servicing electromechanical/ electronic/ optical/ robotics equipment.
  • 1+ year(s) experience working with voltages up to 480VAC/208VAC 3 phase power
  • 1+ year(s) experience of configuring PCs and installing software packages such as such as control software smart motors and electrical drive modules Additional skills:
    • Strong electro-mechanical troubleshooting skills
    • Good customer relationship and communication skills, both written and oral.
    • A good understanding of mechanical/electrical drawings
    • Ability to read, understand and successfully follow medium to highly complex work instructions
    • Proven problem-solving skills Preferred experience:
      • An understanding of both Mammalian and Microbial cell cultures
      • Knowledge of bioreactors and their use to grow cell culture
      • Knowledge of 'clean' applications, e g GMP/Microelectronics/food processing
      • Experience working in a test of field service/support environment within high-tech engineering/manufacturing company - ideally on capital equipment As a federal contractor subject to Executive Order 14042, we require all of our employees to be vaccinated as a condition of employment, subject to reasonable accommodations for reasons related to a disability or for religion. If you will require an accommodation, we will discuss this with you should an offer of employment be extended to you.
        Identification with our core values: Sustainability, Openness, Enjoyment
        What we offer
        Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
        • Opportunity for international career development:
          a global network offering seminars and training sessions, expert and manager career paths
        • Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
        • Work-life balance: Working from home at many sites
        • Intelligent working environment: working in smart buildings with the latest technology and equipment
        • Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
        • We offer a comprehensive array of benefits which include: Paid Vacation (3 weeks), 7 sick days (eligible to carry over up to 30 days), 11 Corporate Holidays, 2 Floating Holidays, Community Service Day, Medical, Dental, Vision, Company Paid and Supplemental Life Insurance, STD & LTD, 401k (with generous company match), Tuition Assistance, Flexible Spending Accounts, Employee Assistance Program, Health and Wellness Program (in addition to other benefits).
          All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
          Please view equal employment opportunity posters provided by OFCCP here.
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          We look forward to receiving your application.
          www.sartorius.com/career
          Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
          All employment decisions are based on valid job-related requirements.
          If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com
          We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
          Further insights into our world of work can be found on www.sartorius.com/careers

Keywords: Sartorius AG, Wilmington , Field Service Engineer - TAP, (Ambr) - North Carolina, IT / Software / Systems , Wilmington, North Carolina