Software Technical Support Analyst
Company: Xerox
Location: Wilmington
Posted on: May 5, 2021
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Job Description:
Xerox (NYSE: XRX) makes every day work better. We are a
workplace technology company, building and integrating software and
hardware for enterprises large and small. As customers seek to
manage information across digital and physical platforms, Xerox
delivers a seamless, secure and sustainable experience. Whether
inventing the copier, the ethernet, the laser printer or more,
Xerox has long defined the modern work experience. Learn more at
www.xerox.com and explore our commitment to diversity and
inclusion. We are currently in search of a Software Technical
Support Analyst supporting Brunswick County in North Carolina Job
Responsibilities: Uses best practices and knowledge of internal or
external business issues to improve products or services Acts as a
resource for colleagues with less experience Requires in-depth
knowledge and experience Decisions guided by policies, procedures
and business plan Generally domestic scope/accountability Attention
to detail/thorough/conscientious: Provide complete and accurate
data and configurations Analytical: Ability to think through,
research, and resolve device issues (network and application);
Design process required for Technician support/training (how tos)
Ability to document process and procedures for specific task
completion: How to remediate a device issue How to configure a
model How to perform an assigned project Coach Service Technician
in proper configuration: Review proper project configuration and
upgrade of all device models Organization: Maintain and update
shared drive for Tech and XRX Acct Team access to latest FW,
Clones, Instructions, and approved Documentation Reporting &
Communication skills: Security Meeting minutes, Weekly NG/XRX
slides, Device Certification Matrix Security analyst review
security bulletins, provide customer with potential impact of
bulletin on their environment, test new software, deploy new
software, continuously inspect managed devices for security
concerns
Keywords: Xerox, Wilmington , Software Technical Support Analyst, IT / Software / Systems , Wilmington, North Carolina
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