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Recruiting Assistant

Company: The Results Companies
Location: Jacksonville
Posted on: April 16, 2019

Job Description:

Company Overview

Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 26 contact centers throughout the United States, Latin America, and the Philippines. Results' Network Operating Center is co-located in the Atlanta Telx building, with full redundancy in our Provo, UT contact center location. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner's growth has enabled us to expand our global footprint. With over 20,000 employees across the globe, The Results Companies' expertise extends beyond call centers. We're experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.


Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:


--- Healthcare
--- Insurance
--- Wireless Telecommunications
--- Financial Services
--- Energy
--- Education
--- Subscriber Based Entertainment
--- Tax Services
--- Retail
--- Cable/MSO


Vision Statement


Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.


Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.


The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Position Overview

The Recruiting Assistant provides Administrative and Clerical support to the recruiting department, assists in meeting the recruiting goals and objectives of the organization, and provides quality customer service to both external and internal employees and applicants. The Recruiting Assistant is the first point of contact for the company and is responsible for promoting a good first impression on all the visitors and callers.

Duties and Responsibilities

Answers and directs calls, greets visitors and on site clients in a timely and courteous manner
Escorts visitors entering into restricted areas, handles inquiries and provides information relating to the company as approved by the corporate communication group
Provides access to visitors and guests by issuing the ID cards, lanyards and maintains visitor log
Manage applicant flow in the reception area and ensures waiting area is clean and orderly
Coordinates the interviewing process for job applicants, including applicant flow, scheduling, testing, interviewing and responding to applicants
Prescreens applicants and schedules interviews, as directed via phone and in person
Manages the daily interview and appointment schedule
Updates accurate records and information in our ATS and assessment tool
Follows-up with candidates, confirms training details to hired applicants
Calls to confirm next day appointments and training details to all new hires
Maintains confidentiality of all information and data
Achieve recruiting goals and targets
Performs other related duties and responsibilities as assigned or required

Qualifications

Must have a high school diploma, GED
Minimum 1 year administrative experience working in a fast pace, front office environment or customer service related position
Must be able to pass a criminal background screening as specified under The Results Companies guidelines
Ability to communicate effectively both orally and in writing in the English language for the purpose of public interaction
Proficient in MS Office (Word, Excel)
Flexible in terms of work hours, open to shifting schedules, extended work hours and working on holidays and weekends
A team player and can multi-task and perform in a fast-paced environment
Demonstrate ability to effectively support the recruiting team and share responsibility for results
Ability to perform essential functions of the position with or without reasonable accommodation
Ability to maintain satisfactory attendance and punctuality standard
Neat and professional appearance



Preferred

Friendly and professional demeanor
Ability to provide quality customer service

Keywords: The Results Companies, Wilmington , Recruiting Assistant, Human Resources , Jacksonville, North Carolina

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