WilmingtonRecruiter Since 2001
the smart solution for Wilmington jobs

Customer Service Delivery Tech Expert - Part-Time

Company: Asurion
Location: Wilmington
Posted on: September 15, 2019

Job Description:

Customer Service Delivery Tech Expert - Part-Time?

$18/HrMileage ReimbursementMonthly Phone StipendHours: 3:45 p.m. ? 9:00 p.m.Forward Stocking Location: Wilmington, NC 28405?Our team of Experts keeps our customers connected by bringing replacement devices and in-person tech support directly to them wherever they are ? home, office, or even a local coffee shop. Our Experts help customers set up their devices with things like email, apps, and basic troubleshooting while delivering our award-winning, personalized customer resolution experience.?

What you?ll be doing:
When a customer?s device is lost, broken, or stolen, we provide a replacement device within 24 hours, plus premier tech support to get them up and running again.

  • Provide in-person device setup and tech support for customers? smart phones, tablets and/or other consumer electronics.
  • Resolve operational issues on customers? devices, other equipment, and connectivity while offering education and device optimization suggestions.
  • Meet with customers face-to-face at the customers? home location
  • Learn details of Smart Home Support and gain an?understanding of each customer?s technology in order to suggest protection/tech support solutions based on their needs.
  • Meet or exceed key performance indicator metrics for performance measurements and sales goals
  • Travel daily to and from the Forward Stocking Location and several customers? locations throughout a designated region.
  • Drive own vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather.?If you?re a good fit for the job, you?ll be able to:?
  • Offer customers a value-added experience with premier customer service through relationship and rapport building
  • Quickly identify and resolve technical issues ]
  • Demonstrate empathy and assurance for the customer throughout the in-person session
  • Utilize tools and resources to solve technical problems in a fast-paced environment.
  • Ability to proactively adapt communication to the customers? technical skill level.??Qualifications
    • Prior experience in retail sales or customer service is preferred
    • High school diploma required.
    • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
    • Able to drive your own vehicle to and from the Forward Stocking Location and In-Home appointments up to 120 miles.
    • Able to sit or stand for long periods of time (up to 2 hours).?
    • Able to interact with a customer?s technology throughout their home.
    • Able to interact face-to-face with Customers in their homes for extended periods of time.
    • Able to lift a minimum of 30 pounds.
    • Comfortable with exposure to dogs, cats and other pets that may be present in the customers? homes. CUS22909 - Wilmington - North Carolina - US - 2019/09/10

Keywords: Asurion, Wilmington , Customer Service Delivery Tech Expert - Part-Time, Hospitality & Tourism , Wilmington, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Housekeeper - Courtyard Fayetteville - (19109643)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International
Location: Fayetteville
Posted on: 09/13/2019

AM Restaurant Host Position- Hotel Ballast
Description: Bringing modern Southern hospitality to life through the lens of Wilmington's past and present, Hotel Ballast is a fresh take on a beloved riverfront gem. The city's rich maritime history is felt throughout, (more...)
Company: Hotel Ballast Wilmington
Location: Wilmington
Posted on: 09/12/2019

Customer Service jobs Working from Home
Description: Nationwide Health and Dental Benefits Discount Company currently interviewing for two positions:
Company: MAH Benefits
Location: Wilmington
Posted on: 09/16/2019


Hotel General Manager
Description: Job Description: General Manager Daryon Hotels is a fast-growing company with 30 mid-scale to full-service hotels nationwide. We are currently searching for a passionate and result oriented General Manager (more...)
Company: Daryon Hotels International (DHI)
Location: Wilmington
Posted on: 09/13/2019

Customer Service Delivery Tech Expert - Part-Time
Description: Customer Service Delivery Tech Expert - Part-Time br br 18/HrMileage ReimbursementMonthly Phone StipendHours: 3:45 p.m. 9:00 p.m.Forward Stocking Location: Wilmington, NC 28405 Our team of Experts (more...)
Company: Asurion
Location: Wilmington
Posted on: 09/15/2019

Customer Service Reservationist - Order Entry
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Jacksonville
Posted on: 09/16/2019

Retail Representative
Description: Responsible for quality performance of retail tasks and objectives to achieve superior results for CROSSMARKS clients and customers. Essential Duties and Responsibilities: Schedules tasks on weekly basis (more...)
Company: Crossmark
Location: Greenville
Posted on: 09/13/2019

Customer Service
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Wilmington
Posted on: 09/13/2019

Room Attendant
Description: Provides excellent guest service in an efficient, courteous professional manner following The Company standards of friendly hospitality while adhering to guidelines and procedures. Is responsible for (more...)
Company: LBA Hospitality
Location: Fayetteville
Posted on: 09/15/2019

Retail Merchandiser
Description: Driveline is currently seeking motivated and career-minded candidates to join its national network of retail merchandisers. We owe our continued success to the hard working, intelligent and innovative (more...)
Company: Driveline Retail Merchandising
Location: Fayetteville
Posted on: 09/13/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Wilmington RSS job feeds