Fragrance Associate- Part Time- Independence

Company: Belk, Inc. & Belk eCommerce LLC
Location: Wilmington
Posted on: May 28, 2023

Job Description:

Job Description Summary
The Treatment Associate/Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.

Sales - Responsible for:

• Meeting or exceeding personal sales per hour goals
• Being a role model and demonstrating excellent selling skills and customer service
• Executing successful promotions and special events/pre-sells/GWP's
• Driving sales through customer clienteling
• Work with store management to optimize business to business
• Achieving assigned $ line goal
• Identifying and reducing shrinkage in area
  ---Customer Service - Responsible for:
  
  • Meeting or exceeding SPH goal
  • Meeting or exceeding credit application goals
  • Thanking each customer by name following a purchase
  • Handling each transaction efficiently and accurately
  • Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
  • Building customer clientele base
  • Recording and protecting personal identifying customer information
    ---General Responsibilities:
    
    • Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
    • Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department
    • Ensuring timely set-up including signage for promotional events
    • Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
    • Maintaining Belk and vendor professional dress standards (uniforms) and appearance
    • Cooperating with fellow associates and management
    • Complying with store policies concerning attendance, tardiness, and associate handbook
    • Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager.
    • Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate
      Minimum Education & Experience:
      
      ---No education requirement
      
      ---Experience in retail preferred
      
      ---Excellent communication skills
      
      ---Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
      
      Physical Requirements:
      
      ---Ability to use computer keyboard, standard telephone and other related business equipment
      
      ---Hand manipulation to remove sensor tags
      
      ---Ability to push / pull 100-500 pounds when moving stock carts
      
      ---Task demands vary in each department because of the different types of merchandise
      
      ---Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
      
      ---Ability to apply treatment/make-up to customer's face

Keywords: Belk, Inc. & Belk eCommerce LLC, Wilmington , Fragrance Associate- Part Time- Independence, Hospitality & Tourism , Wilmington, North Carolina