STORE TEAM LEADER - pOpshelf
Company: DOLLAR GENERAL
Location: Myrtle Beach
Posted on: May 25, 2023
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Job Description:
pOpshelf's mission is to make every day special by providing
shoppers a stress-free shopping destination for those special
things that make life better. pOpshelf offers an exciting, on-trend
and rotating selection of seasonal, houseware, home d--cor, health
and beauty products, home cleaning supplies and party goods in
addition to candy & snacks, toys, games and electronics, among
other items.There is fun in every find, surprise on every shelf,
and joy in every visit. As part of our customer-centered team, you
help us create an experience that enables our customers to easily
find the items they need and enjoy finding the things they want.
pOpshelf operates 70+ stores currently with plans to open 1,000 by
2025. Learn more about pOpshelf at www.popshelf.com.STORE TEAM
LEADER GENERAL SUMMARY:Responsible for the management of all
employees in the effective planning and implementation of all store
processes, including ordering, receiving, stocking, creative
merchandising, presentation, selling, staffing and superior
customer support. Responsible for creating a customer first store
culture through exceptional store standards and team
engagement.DUTIES and ESSENTIAL JOB FUNCTIONS:Provides superior
customer service leadership to exceed the customer's
expectationsModels and coaches the team on how to balance tasks
with customer service to create and support a customer-centric
culture.Evaluates and incorporates customer feedback into employee
training and coaching to ensure the store is meeting ongoing
customer expectations.Model product knowledge and selling
techniques to enhance the customer experience and provide employee
development.Facilitate and maintain a safe, clean and
well-organized store environment that delights our customers and
employees.In partnership with HR, recruit, select and retain
qualified employees according to federal and state labor laws and
company policies; ensure store is properly staffed at all
times.Responsible for proper training, development, and the
performance management of store employees to include identifying
gaps, succession planning, and/or counseling up to and including
termination.Communicate store performance and safety expectations
regularly; coordinate meetings and events to encourage safety,
security and policies.Ensure that the store is appropriately
staffed and effectively opened and closed each day. (Personally
open the store a minimum of two times per week; personally close
the store a minimum of two times per week.)Evaluate operating
statements to identify financial trends (including sales,
profitability, and inventory turn), expense control opportunities,
potential shrink, and identify opportunities for improvement in
store performance.Oversee the inventory ordering process to ensure
the meeting or exceeding of in-stock targets; review ordering plan,
seasonal direction and inventory management issues on a weekly
basis; follow up on Basic Stock Replenishment (BSR)/cycle
counts.Facilitates merchandising the store in a manner that is
appealing to customers and retains customer excitement to shop at
popshelf.With the assistance of Company merchandising guidelines,
rotates product to create eye-catching displays to drive
sales.Ensure that all merchandise is presented according to
established practices; utilize merchandise fixtures properly
including presentation, product pricing and signage.Maintain
accurate inventory levels by controlling damages, markdowns,
scanning, paperwork, and facility controls.Ensure the financial
integrity of the store through strict cashier accountability, key
control, and adherence to stated company security practices and
cash control procedures.Responsible for facilitating store team's
understanding and knowledge of store products so they can engage
customers and provide a differentiated, easy, and fun shopping
experience.Follow company policies and procedures as outlined in
the Standard Operating Procedures manual, Employee Handbook, and
company communications; ensure employee compliance.Complete all
paperwork and documentation according to guidelines and
deadlines.KNOWLEDGE and SKILLS:Ability to read and interpret
documents such as diagrams, safety rules, operating and maintenance
instructions, and procedures manuals.Ability to perform
mathematical calculations such as addition, subtraction,
multiplication, division, and percentages.Knowledge of cash
handling procedures including cashier accountability and deposit
control.Knowledge of cash, facility and safety control policies and
practices (deposits, store keys, etc.)Ability to perform cash
register functions and operate other tools to generate reports.
(e.g. HHT, self-checkout, store computer, etc.)Knowledge of
recruiting, interviewing, hiring, counseling and termination
practices in compliance with legal and company requirements.Ability
to effectively communicate information and standards verbally and
in writing to staff, suppliers and customers.Ability to develop and
maintain organization and to attend to detail.Ability to solve
problems and deal with a variety of situations.Ability to interface
with staff, suppliers and customers in a respectful and effective
manner.Strong knowledge of inventory management and merchandising
practices.Ability to drive own vehicle to the bank to deposit
money.WORK EXPERIENCE and/or EDUCATION:High school diploma or
equivalent. Post-secondary business school training preferred.At
least two years of management experience in a retail environment
preferred.WORKING CONDITIONS and PHYSICAL REQUIREMENTS:Frequent
walking and standing.Frequent bending, stooping and kneeling to run
check out station, stock merchandise and unload trucks.Frequent
handling of merchandise and equipment such as hand-held scanner,
pricing guns, box cutters, merchandise containers, two-wheel
dollies, and U-boats (six-wheel carts).Frequent and proper lifting
of up to 40 pounds; occasional lifting of up to 55
pounds.Occasional climbing (using ladder).Regularly
driving/providing own transportation to make bank deposits and
occasionally to attend management meetings and travel to other
stores.Fast-paced environment; moderate noise level.Exposure to
strong scents and fragrancesOccasionally exposed to outside weather
conditions.Occasionally exposed to wet floor surfaces.Occasionally
exposed to household and industrial cleaning solutions.Required to
obtain and maintain relevant liquor license in order to sell and
occasionally serve alcoholic drinks to customers.pOpshelf is an
equal opportunity employer
Keywords: DOLLAR GENERAL, Wilmington , STORE TEAM LEADER - pOpshelf, Hospitality & Tourism , Myrtle Beach, North Carolina
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