Dining Associate III
Company: New Hanover Regional Medical Center
Location: Wilmington
Posted on: March 17, 2023
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Job Description:
Description About NHRMC NHRMC, established in 1967 in
Wilmington, NC, is recognized as a preeminent healthcare
organization focused on leading our community to outstanding
health. We have an 855 bed network of hospitals and multi-specialty
physician group practices with more than 200 physicians. With a
network of primary, specialty, neighborhood clinics and regional
medical centers; you will find our culture is the very definition
of best in practice. Join us and find out how many ways NHRMC
offers you the chance to focus on what really matters - our
patients and community. About the Job Location: New Hanover
Regional Medical Center Department: NHRMC Cafeteria Full Time
Equivalent: full-time Work Type: 64 to 80 Hours Pay Period Work
Schedule: 8HR ROTATE - Rotating shifts Exempt from Overtime:
Exempt: No What You'll Do Summary: Works under the supervision of
the Nutrition Care Coordinators, Food and Nutrition Management.
Responsible for providing exemplary menu and meal services to
patients on assigned units. Actively processes and maintains
patient diet orders, assists patients with daily menu selections,
meets or exceeds patients' meal requests, resolves tray service or
food service issues, prepares and serves patient meals and
nourishments, and inventories and delivers nourishments supplies
for assigned units. Participates in department performance
improvement activities. Responsibilities: 1.Demonstrates a daily
commitment to meeting or exceeding the established Standards of
Performance. 2.Provides meal selection to assigned patients
utilizing bedside menu entry technology. Offers alternative menu
selections when necessary and strives to meet patient meal requests
whenever possible. 3.Maintains diet office computer system,
telephones, printers and facsimile machines by entering correct
information and providing appropriate, timely responses.
4.Maintains exemplary customer service on assigned unit and
initiates efforts to resolve concerns. 5.Prepares tray tickets,
nourishments, meeting or exceeding each patient's needs. Retrieves
patient trays following each meal period and return for ware
washing. 6.Prepares tallied and assigned menu items for patient
meals and nourishments, adhering to food safety guidelines.
7.Serves patient meal trays and nourishments, meeting or exceeding
each patient's needs. Retrieves patient trays following each meal
period and return for ware washing. 8.Inventories, orders and
delivers assigned nursing unit bulk nourishment supplies. Monitors
temperatures of unit refrigerators and rotates supplies
appropriately. 9.Cleans equipment and workspaces according to
sanitation guidelines. 10.Practices appropriate written and verbal
communication as necessary to support patient care duties and
general operations. 11.Supports program operations by demonstrating
flexibility and adaptability with work assignments. Follow assigned
work schedule and job outlines. 12.Applies sound judgment in
problems solving and prioritizing of duties. 13.Manages job duties
effectively and efficiently. Performs all required activities with
minimal oversight needed. 14.Advocates for department, medical
center and the community. 15.Demonstrates standards of performance
(ownership, teamwork, communication, compassion) that support
patient satisfaction and principles of service excellence.
16.Performs other duties as assigned. Position Requirements Other
information: 1.Education: High school diploma or equivalent
preferred. 2.Licensure / Certifications: None. Serv Safe
certification preferred. 3. Experience: Two year's experience in
restaurant, hotel or customer service setting. Face-to-face
experience in meeting customer needs / issues is essential. Other
Information This position description has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications which may be required of the
employee assigned to the position. Depending on the location of the
job, duties may vary. Receipt of the job description does not imply
nor create a promise of employment, nor an employment contract of
any kind; my employment with the Company is at will. Consider a
career at NHRMC and become part of this award winning team
Keywords: New Hanover Regional Medical Center, Wilmington , Dining Associate III, Hospitality & Tourism , Wilmington, North Carolina
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