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Manufacturing Customer Service

Company: JobSquad Staffing Solutions
Location: Wilmington
Posted on: November 26, 2022

Job Description:

We are looking for a Manufacturing Customer Service Representative in Wilmington, NC.Position Summary:This position encompasses multiple areas, such as client service, account management, inside sales, logistics andinventory management. The position reports directly to the Client Services Manager while working closely withsales, logistics, material movement and management.Major Responsibilities: Account Management - Exhibit knowledge of your clients, their products and their requirements Manage each client PO from date of receipt, through shipment and delivery Record all shipments in GP and other tracking models to ensure up to date shipment status Schedule off-site customer shipments and coordinate transfers between sites Monitor and Maintain required customer reports Execute month end procedures as required Client Service - Learn client contacts and develop meaningful relationships Communicate with clients regarding products, orders and status of shipments Address client complaints and concerns Monitor client usage and report anomalies to sales Inside Sales - Maintain strong organization across all client accounts Be prepared to have impromptu meetings regarding health of customer supply pipelines Be aware of available inventory levels for those inventories that are required to fill your customer's needs Be proactive in management of your client base and be the eyes and ears of the management and sales teamSkills/Requirements: 3-5+ years Account Management, Client Services, Inside Sales, Logistics or relevant experience Intermediate to Advanced Excel user Proficient in Microsoft Office Suite (Word and PowerPoint) College Degree Preferred Strong time management skills and attention to detail Experience with Dynamics 365 - Finance and Operations software a plusPhysical Requirements: This is primarily a desk-job, spending 95% of the day sitting Uses computer, phone, printer on a regular basis (consistent hand/finger use) Minimal walking, reaching, bending, lifting required

Keywords: JobSquad Staffing Solutions, Wilmington , Manufacturing Customer Service, Hospitality & Tourism , Wilmington, North Carolina

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