Customer Service Department Manager Trainee

Company: Harris Teeter
Location: Wilmington
Posted on: September 23, 2022

Job Description:

Job Description:
Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate. -Requirements:

• Prior RECENT retail customer service management experience of 1+ years, preferably in a large retailer (Target, Walmart, etc.)
• Must be 18 years or older
• Experience with bookkeeping/accounting in a retail setting
• Excellent customer service, problem-solving, communication, multi-tasking, and supervisory skills
• Ability to foster a positive work environment
• Open availability for shifts between 5am-12am
• Have managed up to 60+ people
• Have reliable transportation and willing to commute for training purposes and management opportunitiesRequired qualifications:
  • 18 years or older
  • Legally authorized to work in the United States

Keywords: Harris Teeter, Wilmington , Customer Service Department Manager Trainee, Hospitality & Tourism , Wilmington, North Carolina