Customer Service Associate
Company: Walgreens
Location: Leland
Posted on: April 10, 2021
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Job Description:
--- Models and delivers a distinctive and delightful customer
experience.--- Registers sales on assigned cash register, provides
customers with courteous, fair, friendly, and efficient checkout
service.Customer Experience--- Engages customers and patients by
greeting them and offering assistance with products and services.
Resolves customer issues and answers questions to ensure a positive
customer experience.--- Models and shares customer service best
practices with all team members to deliver a distinctive and
delightful customer experience, including interpersonal habits
(e.g., greeting, eye contact, courtesy, etc.) and Walgreens service
traits (e.g., offering help proactively, identifying needs,
servicing until satisfied, etc.).Operations--- Provides customers
with courteous, friendly, fast, and efficient service.---
Recommends items for sale to customer and recommends trade-up
and/or companion items.--- Registers customer purchases on assigned
cash register, collects cash and distributes change as requested;
processes voids, returns, rain checks, refunds, and exchanges as
needed.--- Keeps counters and shelves clean and well merchandised,
takes inventory, and maintains records. Checks in and prices
merchandise as required or as directed by store manager or
communicated by the shift leader.--- Implements Company asset
protection procedures to identify and minimize profit loss.---
Ensures compliance with state and local laws regarding regulated
products (e.g., alcoholic beverages and tobacco products).---
Constructs and maintains displays, including promotional, seasonal,
super structures, and sale merchandise. Completes resets and
revisions as directed.--- Assists with separation of food items
(e.g., raw foods from pre-cooked) and product placement as
specified by policies/procedures (e.g., raw and frozen meats on
bottom shelves). For consumable items, assists in stock rotation,
using the first in, first out method and restock outs.--- Has
working knowledge of store systems and store equipment.--- Provides
customer service in the photo area, including digital passport
photo service, poster print and creative machine, suggestive sell
of promotional photo products.--- Assumes web pick-up
responsibilities (monitors orders in Picture Care Plus, fills
orders (pick items), delivers orders to customers as they arrive at
store).--- Assists with exterior and interior maintenance by
ensuring clean, neat, orderly store condition and appearance.---
Complies with all company policies and procedures; maintains
respectful relationships with coworkers.--- Completes special
assignments and other tasks as assigned.Training & Personal
Development--- Attends training and completes PPLs requested by
Manager or assigned by corporate.
Keywords: Walgreens, Wilmington , Customer Service Associate, Hospitality & Tourism , Leland, North Carolina
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