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Seasonal eCommerce Customer Service Associate

Company: REEDS Jewelers
Location: Wilmington
Posted on: December 4, 2019

Job Description:

REEDS Jewelers is currently seeking driven and enthusiastic individuals to join our E-Commerce department at our Corporate Office in Wilmington NC. Seasonal positions are currently available with the opportunity to convert to full time. Every piece of jewelry tells a story and our Customer Care team helps ensure every store has a happy ending! As a member of our Customer Care team, you will be the face of REEDS Jewelers and the voice of our customers; providing personal and exceptional assistance in every interaction. Through every customer engagement you ll be responsible for answering all customer inquiries, serving as a sales consultant and identifying and finding solutions for any potential issues, to ensure the finest shopping experience possible. What to expect! Answering and interacting with customers through a multitude of channels, including calls, emails and chat. Providing and processing any telesales transactions. Actively listening to customers to troubleshoot potential concerns and providing satisfying resolutions for any conceivable challenges. Offer knowledgeable insight into all merchandise offered, services available and funding options listed. Serve as a liaison between our customers and our brick and mortar locations. What REEDS Expects! As a family owned and operated business for over 70 years we view and treat our customers and employees as part of that family. All actions, both internally and externally should exemplify one yielding truth; REEDS cares! Through unyielding teamwork and cooperation, we expect to provide the highest level of service personal service around

Keywords: REEDS Jewelers, Wilmington , Seasonal eCommerce Customer Service Associate, Hospitality & Tourism , Wilmington, North Carolina

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