MEMBER NAVIGATOR
Company: Liberty Health
Location: Wilmington
Posted on: January 1, 2026
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Job Description:
MEMBER NAVIGATOR There’s no place like Liberty Health Come
explore career opportunities with Liberty Health , a dynamic leader
in the healthcare industry. Join us! We are currently seeking an
experienced: MEMBER NAVIGATOR JOB SUMMARY: Assists with access to
care for CSNP members in collaboration with an RN case manager and
nurse practitioner. Obtains information for members based on the
model of care requirements. Obtains information to assist with
evaluation of member needs. Communicate effectively with
individuals across the care continuum. Documents member information
in the electronic medical record. Reviews appointments and
communicates pertinent information to the RN Case Manager(s) and
nurse practitioner(s) for additional interventions. Collaborate
with IDT for coordination of care Communicate with members and/or
families obtaining and providing information regarding care and
needs. Strong communication skills and focus on customer needs and
services. Assists with any member emergency as needed. Recommends
and/or conducts specific areas of in-service or continuing
education with patients and caregivers as appropriate. Assists with
compliance of quality measures for CSNP program Assist with HEDIS
measures and collection of data Assist with collection and
presentation of QA data for the CSNP program Participates in ICT
meetings for CSNP members Assist with Medication Adherence Performs
other duties as assigned. JOB REQUIREMENTS: Must be a high school
graduate, or equivalent Must be able to demonstrate computer
skills, including use of e-mail, Microsoft Office Word and Excel.
Must be able to demonstrate effective written communication skills,
including but not limited to, writing reports and correspondence.
Must be able to demonstrate effective verbal communication skills,
including, but not limited to, speaking effectively to members,
providers, families and staff and listening to members, providers
and families Demonstrated ability to meet deadlines, and use time
effectively and efficiently. Demonstrated successful experience
working in an environment of change. Effectively copes with change
and uncertainty; responds and "shifts gears" comfortably Dedicated
to meeting the expectations and requirements of both external and
internal customers Demonstrated ability to establish and maintain
effective relationships with customers, and gain their trust and
respect Uses logical methods to solve problems with effective
solutions; looks beyond the obvious to solutions Action oriented
and sees challenges as opportunities. Must meet company driving
standards Must have a valid state driver’s license and be able to
drive a car Must meet company's automobile liability insurance
standards and provide proof of coverage Must be able to
independently travel to assigned locations Knowledge of community
resources Previous experience working with behavioral health
populations Experience working with low income and disadvantaged
populations Previous work with vulnerable adults or senior
population Visit www.libertycareers.com for more information.
Background checks/drug-free workplace. EOE.
PIb17c088f242b-37456-39195652
Keywords: Liberty Health, Wilmington , MEMBER NAVIGATOR, Healthcare , Wilmington, North Carolina
