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Nurse Practitioner - Clinical Manager of Palliative Care

Company: Lower Cape Fear LifeCare
Location: Winnabow
Posted on: May 28, 2023

Job Description:

Give your passion a purpose - join our amazing team!
Lower Cape Fear LifeCare, based in Wilmington, NC, is an award-winning, mission-driven nonprofit hospice and palliative care provider with a 40-year history of caring for individuals and families in southeastern North Carolina and northeastern South Carolina. The agency provides care to patients in private residences, assisted living and skilled nursing facilities, and its own three inpatient hospice care centers. We also offer grief care for adults and children; education and outreach to the community and healthcare partners; and resources, education, and support to caregivers.

If you're looking to make a real difference in the lives of people and families in your community by providing team-focused care, all while living in a region steeped in scenic and historic beauty, rich in cultural events, and outstanding outdoor recreation, we want to hear from you!

What sets us apart in team member benefits verses our competitors:

  • Benefits that start fast: Health, dental, and vision benefit coverage starts first of the month following 30 days of eligible employment.
  • Work-life balance support, with full time team members earning 27 paid days off in their first year.
  • Included Health, a full-service concierge healthcare program, offering unlimited virtual doctor visits and mental health services at no cost.
  • A generous tuition reimbursement program of up to $5,000 a year to further your education and grow your career.
  • Company paid life and long-term disability insurance.
  • 403(b) Retirement Plan with a 50% employer match on the first 4% contributed - and best of all you're fully vested after only three years


    The Clinical Manager of Palliative Care Services is responsible for the agency's palliative care operations. Manages daily patient care activities, personnel, and clinical operations in the palliative care program. Is accountable for assuring quality outcomes and appropriate resource consumption. Responsible for working with agency management and staff to identify barriers and improved processes. Serves as resource to health care / community resources within service area. The patient population can include newborns through geriatric patients. Participates in strategic planning process for palliative care program. Directs all activities in a highly professional manner, demonstrates behavior that exemplifies the LCFH mission statement and values, and applies principles of leadership and professional standards to all job responsibilities. Works closely with the Practice Operations Manager.


    1. Responsible for the daily palliative care operations, while ensuring policies, practices, procedures and standards of the agency, accreditation, regulatory and legal requirements are met.

    2. Directs palliative daily patient care activities. Develops staffing schedules and assigns staff to enhance quality and maximize resource consumption. Coordinates patient care activities with contract and supply providers.

    3. Participates in palliative care IDT processes as appropriate. Initiates the Utilization review process for appropriateness of admission, eligibility, and continued services.

    4. Works collaboratively with the Patient Access Center to ensure an optimum patient care admission process, including screening and referral entry.

    5. Responsible for assuring quality outcomes for patients / families.

    6. Responsible for Human Resource issues of assigned palliative care staff, including interviewing, selection, hiring, performance appraisals, and disciplinary issues. Makes staffing recommendations to the Chief Medical Officer.

    7. Fosters an atmosphere conducive to enhanced employee satisfaction and professional growth.

    8. Monitors budget and reports variances. Makes budget recommendations to the Chief Medical Officer.

    9. Participates in strategic planning and provides recommendations related to the palliative care program.

    10. As needed, will serve as a liaison / resource nurse to hospitals, other facilities and health care professionals. Provides education on coding and billing optimization in collaboration with the Practice Operations Manager.

    11. Monitors potential grant and alternative funding opportunities and assists with securing and implementing these for the palliative care program.

    12. Annually continues personal development to enhance practice and profession.

    13. Organizes and performs work effectively and efficiently.

    14. Maintains and adjusts schedule to enhance program performance.

    15. Demonstrates positive interpersonal relations in dealing with all members of the team.

    16. Maintains and promotes customer satisfaction.

    17. Effectively demonstrates the mission, vision, and values of Lower Cape Fear LifeCare on a daily basis.


    1. Education: Graduate of an approved school of nursing, either through an AD, Diploma or BSN program.. . Graduate of a Masters degree in nursing program with a major or post-masters as a nurse practitioner. Certification in hospice/palliative care preferred (CHPN, ACHPN)

    2. Licensure / Certifications: Current license to practice professional nursing in the State of North Carolina / South Carolina. Approval for practice as a nurse practitioner by the North Carolina Board of Nursing and the North Carolina Board of Medical Examiners.

    3. Experience: Minimum of five-years experience in a Palliative Care Programs required.

    4. Essential Technical / Motor Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Verbal and written communication skills with ability to speak and write clearly, and ability to effectively present information to top management, public groups and/or boards of directors. Collaborative problem solving skills, planning skills, and management skills, especially those of coordination and evaluation. Knowledge of licensing, certification, and accreditation standards. A strong background of nursing skills, knowledge of nursing standards and the Nurse Practice Act. Ability to analyze trends. Must be literate in the English language.

    5. Interpersonal Skills: Ability to develop positive interactions with patients, families, physicians, staff, peers, and external customers to effectively care for patients and manage the daily operations of the facility. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to work in a group. Conflict resolution skills. Knowledge of stress management.

    6. Essential Physical Requirements: Sitting for deskwork and meetings, writing, some walking and standing, driving an automobile, and climbing stairs.

    7. Essential Mental Abilities: Must be able to read and understand regulations and standards, formulate policies and procedures, manage daily operations, direct patient care activities, supervise staff, and plan, implement and evaluate programs and interventions. Requires a high level of mental faculties accompanied by short and long-term memory.

    8. Essential Sensory Requirements: Ability to use sight to assess, plan, implement and evaluate patient care activities, monitor records, etc. Ability to use hearing to communicate with staff and patients.

    9. Exposure to Hazards: Potential exposure to blood and blood borne pathogens, body fluids, sharps, and infectious diseases. May be exposed to dangerous animals and traffic hazards while performing supervisory visits. May encounter patients and other situations which present a potential threat to personal safety. May encounter temperature changes and weather extremes.

    10. Other - Hours of Work: Involves calls after hours and on weekends. Occasional need to flex hours for supervisory visits. Able to rotate management call and respond to assist as needed.

    11. Must have valid driver license and reliable transportation. Associated topics: arnp, assistant cna, cna, community, english, family, family medicine, np, rnp, specialis

Keywords: Lower Cape Fear LifeCare, Wilmington , Nurse Practitioner - Clinical Manager of Palliative Care, Healthcare , Winnabow, North Carolina

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