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Veterinary Receptionist

Company: Mission Veterinary Partners
Location: Myrtle Beach
Posted on: September 24, 2022

Job Description:

Overview:
Veterinary Clinic of Myrtle Beach has an opportunity for a
Full-Time Veterinary Receptionist to join our team! -
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Location:?
708 21 Ave. N Myrtle Beach, South Carolina 29577 -
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Shift Details:
Monday - Friday
Outpatient days 7:45am-5:45pmInpatient days 7:15am-5:45pmSaturday 7:45am-1pmSunday Closed -
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-As a VCMB Receptionist you will:
- Always keep in mind that patient care trumps all
- Client Service means hand holding clients with ALL services
- Navigate AviMark software efficiently
- Various other duties may be assigned under the direction of the Practice Manager, Medical Lead and Receptionist Leader
- This position requires excellent customer service skills, and an exceptional level of communication in a professional manner.
-The ability to multitask, stay organized and focused.
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We are a fast-paced small animal practice located in the heart of Myrtle Beach. Our team consists of two full time and one part time veterinarian, along with a large support crew of technicians, receptionists, and boarding staff. We are a full service veterinary hospital with state-of-the-art equipment. Other services we offer include boarding and bathing. At VCMB, we value high quality veterinary medicine and customer service, the education of our staff, and the bond we create between our clients, patients, and especially each other. We are looking to add another all-star member to our group! We are looking for a motivated and educated individual with a strong work ethic and exceptional client service skills, who can give our local community the high quality care all of our pets deserve!
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Job Summary: - - The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Benefits we offer:
Employee discount for veterinary care and products for your furry family members
401k retirement plan options with company match for all staff over 21 years old
A yearly scrub/uniform allowance
Free virtual yoga, fitness, and meditation classes
Medical, vision and dental benefit options for full-time staff
Paid time off and paid holidays for full-time staff
Short-term disability insurance provided to all full-time staff
Life insurance and other benefit options available for full-time staff
Education discount for staff who desire to become a Licensed Technician through the Penn Foster Online program (some eligibility requirements)

Responsibilities:
How you'll make an impact: - -Maintain and uphold the Core Values and Mission Statement of MVP. -Greet clients and pets by name with a smile and a positive, solution-oriented attitude. -Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases. - -Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information. - -Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls. - -Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information. - -Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients. - -Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks. - -Verify the eligibility of clients with charge accounts. - -Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records. - -Fill prescriptions refill forms and provide routine administrations instructions to clients. - -Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. - -

Qualifications:
Required Knowledge, Skills and Abilities: -
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Demonstrated commitment to MVP core values. -
Computer knowledge required- keyboarding and use of communication tools (e-mail/internet). - -
Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning. - -
Must have excellent spelling and grammar. - -
Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations. -


Ability to display tact and respect with clients and team members, even when busy or hectic. - -
Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks. -
Must feel and express a genuine liking for animals and their owners and for working in an animal care field. -

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We put people first and never compromise on our values. -
Apply today for immediate consideration! -
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Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Mission Veterinary Partners, Wilmington , Veterinary Receptionist, Healthcare , Myrtle Beach, North Carolina

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