Clinical Support Coordinator I
Company: New Hanover Regional Medical Center
Location: Wilmington
Posted on: June 24, 2022
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Job Description:
Job DescriptionDescription About NHRMC NHRMC, established in
1967 in Wilmington, NC, is recognized as a preeminent healthcare
organization focused on leading our community to outstanding
health. We have an 855 bed network of hospitals and multi-specialty
physician group practices with more than 200 physicians. With a
network of primary, specialty, neighborhood clinics and regional
medical centers; you will find our culture is the very definition
of best in practice. Join us and find out how many ways NHRMC
offers you the chance to focus on what really matters - our
patients and community. About the Job Location: New Hanover
Regional Medical CenterDepartment: Centralized Nursing
ResourcesFull Time Equivalent: FTE: 1.000000 Work Type: 64 to 80
Hours Pay Period Work Schedule: MIXED HRS - Varied length
shfts-Day-Eve-Nt Exempt from Overtime: Exempt: No What You'll Do
Summary:Provides operational and daily clerical and data support
across multiple Nursing Units to assist in achieving and maximizing
unit efficiency. Daily operations may include scheduling, payroll,
timekeeping, and basic office procedures. Works to plan, strategize
and coordinate health services across units. Assists with
operational effectiveness and works to reach staffing, financial
and productivity goals.Responsibilities:Staffing, Scheduling, and
Payroll: Assist management with staffing resources to meet daily
unit needs when required. Enter Schedule Updates into Active
Staffer, and maintain data base for employees by recording issues
related to time, attendance, PTO, FMLA and other time and
occurrence-related information. Complete all payroll data entry in
My Time and follow up on all payroll issues for assigned areas.
Assist with maintenance of employee departmental files and records
according to departmental/regulatory agency requirements.
Coordinate and schedules interviews and meeting appointments for
management. Gathers and prepares data to present on reports for
presentation and distribution. Business Operations: Support of FTE
analysis and drive Position Management to fill positions. Payroll
monitoring to review any outliers with overtime, special pays,
bonuses, etc. Review Productivity reports and investigate
opportunities. Monitor Budget Variances and Track lost charges.
Tracks and prepares documents for License annual verification,
Education tracking, and employee annual performance evaluations for
Managers. Pulls and helps review employee and patient satisfaction
data from NRC Picker with the manager and highlights trends and
areas of potential concern. Meet regularly (at least weekly) with
Managers to discuss current operations and have a plan for the unit
to follow to meet goals and metrics. Sort, process, distribute and
file incoming mail and correspondence. Provides clerical support to
department leaders. Also provides backup support to other Clerical
Support team members. Maintains and orders supplies for the
department through contracted vendor/supplier. Prepares IT,
Engineering, and altering requests. Also prepares purchase orders,
voucher payment requests, etc. Prepare agendas and schedules
meeting rooms via Outlook for classes and meetings. Maintains
calendars for managers and/or director. Professional and Customer
Interaction: Collaborate with other team members in performing
work. Provide timely and accurate information to management.
Maintain confidentiality. Accepts change in a positive manner and
implements change with positive results. Research and responds to
questions and inquiries as requested. Communicate effectively to
staff with regard to payroll adjustment issues. Demonstrates
positive guest relations toward all customers. Complies with and
supports department and organization policies and procedures. All
other duties as assigned. Position Requirements
Credentials:Education:Essential:* High School DiplomaOther
information:1. Education: Bachelor's degree or 3 years' experience
in multi-tasking environment with administrative task and business
operations emphasis; prior healthcare experience preferred. 2.
Licensure / Certifications: None 3. Experience: Demonstrates
proficiency with word processing, spreadsheet skills, PowerPoint
and other Microsoft Office applications. Need to understand
hospital economics, labor relations, and financial reporting. Due
to the intense paperwork and staff interaction, it is important to
have strong verbal and written communications skills. Must be able
to work well with a variety of professionals, as well as able to
work independently with minimal direct supervision. Analytical and
problem-solving skills and attention to detail required. Strong
computer skills necessary. Must be able to secure and maintain
private and confidential information. Other Information This
position description has been designed to indicate the general
nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities and
qualifications which may be required of the employee assigned to
the position. Depending on the location of the job, duties may
vary. Receipt of the job description does not imply nor create a
promise of employment, nor an employment contract of any kind; my
employment with the Company is at will.Member Top 100 Hospitals -
In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating
significant investment and financial sustainability for the
communities we serve. Newsweek's 2020 list of Best Maternity Care
Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital
was named as a Best Maternity Care Hospital by Newsweek. Forbes
America's Best Large Employers 2018 and 2019- Link Becker's 150 Top
Places to Work in Healthcare- Link Healthgrades Outstanding Patient
Experience Consider a career at NHRMC and become part of this award
winning team!
Keywords: New Hanover Regional Medical Center, Wilmington , Clinical Support Coordinator I, Healthcare , Wilmington, North Carolina
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