Med Info I-Nurse
Posted on: January 16, 2022
PPD is a leading global contract research organization. At PPD we
are passionate, deliberate, and driven by our purpose - to improve
Medical Communications is a global group providing inbound and
outbound, post-approval contact center services designed to support
our clients' business objectives for medical/technical information,
while maintaining regulatory compliance and a high-level of
customer service. Our teams deliver medical/technical information
to healthcare professionals and consumers for both legacy and newly
launched products. Come join our growing team of over 700
healthcare professionals providing medical information and
At PPD we hire the best, develop ourselves and each other, and
recognize the power of being one team. It's not just talk - our
award-winning training programs speak for themselves. In Medical
Communications, you'd be provided with 4-8 weeks of training and
support! Join PPD in our relentless pursuit of excellence- apply
Provides technical and medical information, and/or performs intake
of adverse events/ product complaints with quality customer servce.
Analyzes and researches inquiries and documents interactions
according to organizational, client and regulatory guidelines. The
information provided will be given to a level in parallel with the
individual's expertise, experience and training.
Responds accurately and professionally to technical and medical
information inquiries received via phone, email, internet or mail
in reference to pharmaceutical or device products. Processes
fulfillments and provides clinical trial information or after-hours
on call support.
Analyzes caller's questions to formulate an accurate and concise
response using client-approved resources and records inquiries and
interactions in the appropriate databases following organizational,
client and regulatory guidelines.
Identifies, records and triages adverse events and product
complaints according to organizational, client and regulatory
guidelines and provides additional support (including follow up) as
Maintains thorough knowledge of project and corporate policies and
procedures including client products, SOP's, protocols, GCP's, and
applicable regulatory requirements.
Works closely with internal and external client contacts (up to and
including members of client management) to resolve complex
inquiries. As needed, researches medical literature and drafts
responses for such inquiries.
Education And Experience
Bachelor's degree in Nursing licensure in North Carolina or
equivalent and relevant formal academic / vocational
Previous experience that provides the knowledge, skills, and
abilities to perform the job (comparable to 0 to 2 years).
Knowledge, Skills And Abilities
Excellent verbal and written communication skills
Excellent language skills (comprehension, speaking, reading and
Proficient computer and keyboarding skills
Good interpersonal skills
Ability to work independently as well as part of a team.
Ability to interpret client provided complex medical and technical
Organizational and time management skills
Ability to maintain a positive and professional demeanor in
No management responsibility
General Office Based
Below Is Listed The Working Environment/requirements For This
PPD values the health and wellbeing of our employees. We support
and encourage individuals to create a healthy and balanced
environment where they can thrive.
Able to communicate, receive, and understand information and ideas
with diverse groups of people in a comprehensible and reasonable
Able to work upright and stationary for typical working hours.
Ability to use and learn standard office equipment and technology
Able to perform successfully under pressure while prioritizing and
handling multiple projects or activities.
May require travel. (Recruiter will provide more details.)
Employees hired in this role may be assigned to a US government
contract and if so would be subject to COVID-19 vaccination and
Keywords: PPD, Wilmington , Med Info I-Nurse, Healthcare , Wilmington, North Carolina
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