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Dispatch Manager

Company: Titan America
Location: Wilmington
Posted on: July 14, 2019

Job Description:

Job Location Code:S & W Ready Mix - Castle Hayne (SW-CASTLE HAYNE) Job Location:Castle Hayne, North Carolina, United States Job Type:Full-Time/Regular Posting Date:6/20/2019 Business Unit:Mid-Atlantic Department/Division :Titan Virginia Ready-Mix (090-TVRM) Business Function:Logistics/Transportation Industry:Construction Reports to:Area Manager S&W Ready Mix Concrete Company has an exciting opportunity for a Dispatch Manager in Castle Hayne, NC. This is a salaried-exempt position reporting to the Area Manager. The primary responsibility of this position is to facilitate the highest level of customer satisfaction by overseeing the overall operation of the dispatch office including order taking, scheduling of drivers and deliveries, delivery efficiency and inter-department communication. Required Skills: Monitors the dispatch activity to ensure maximum efficiency.Provides exemplary service and clear communication to external customers and internal employees.Oversees day to day operations including scheduling, order taking, dispatching and customer relations.Communicates with other departments in order to optimize the use of personnel and equipment.Oversees repairs and maintenance of dispatching communication equipment.Manages the selection, training, development and evaluation of personnel.Updates and generates daily and monthly reports for upper management. Required Experience: Bachelor's Degree preferred. Consideration of alternate education, coupled with specific industry related experience.4 years of industry related supervisory experience required.Strong oral and written communication skillsAbility to effectively present information and respond to questions from groups and supervisors, customers, and the general public when necessary.Strong problem solving skills - ability to define complex problems, collect data, establish facts, draw valid conclusions and make split-second decisions in a high pressure environment.Geographic knowledge of the S&W's Service Areas in the CarolinasExcellent PC skills required; previous exp with Command and TrackIT GPS systems a plus.Ability to read, analyze, and interpret professional journals and financial reports. Critical Success Factors: Demonstrated ability to influence others and build relationships through individual character, competence, and results.Strong manager with leadership attributes including accountability, energizing/developing people, focus on follow-through.Time management and results-based orientation.Must be business focused; ability to work effectively cross-functionally - achieve results without direct authority.Emotional intelligence - self-aware, able to handle stress, interpersonal relationships, empathy and willingness to change. This position offers an above-market compensation package and a comprehensive benefits package including but not limited to medical, dental, vision, paid holidays, paid vacation, flexible working schedules and various other supplemental insurance coverages. A strong relocation package will be made available to qualified candidates.

Keywords: Titan America, Wilmington , Dispatch Manager, Executive , Wilmington, North Carolina

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