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Current College Students - Warranty and Quality Assurance Manager

Company: McKee Homes
Location: Wilmington
Posted on: June 11, 2019

Job Description:

Description:
Administer all aspects of processing and documenting warranty service requests and other home owner questions or concerns, as well as conduct quality walks during the construction schedule.

  • Maintain complete home owner warranty files
  • Schedule 30-day and 11-month customer service visits
  • Send routine reminders to home owners and trade partners at appropriate times
  • Respond to home owner contacts
  • Input warranty items into the appropriate system
  • Issue and distribute approved warranty work orders
  • Monitor completion of warranty work orders and update appropriate system
  • Prepare and distribute reports summarizing warranty work
  • Coordinate trade partners to complete warranty items
  • Document after-hours emergencies and follow up to ensure completion of needed work
  • Conduct quality walks during the construction schedule
    PM17.

    Requirements:
    • Detail oriented
    • Communication Proficiency
    • Results Driven
    • Organizational Skills
    • Customer/Client Focus
    • Technical Capacity
      • Valid Drivers License and Reliable Vehicle (Extensive travel is expected for this position, mostly within two hours driving distance)
      • Specific vision abilities required by this job include vision, color vision, and ability to adjust focus.
      • Frequently required to sit; occasionally required to stand and walk.
      • Occasionally required to reach with hands and arms.
      • Frequently required to talk or hear.
      • Occasionally required to bend, twist, or climb.
      • Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks.
      • Average memory, taking into consideration the amount and type of information.
      • Moderate level of complexity for decision making. Average time pressure of decision making.
      • The noise level in the work environment is usually moderate to loud.
      • Must occasionally lift and/or move items over 70 pounds.

        PI110319003

Keywords: McKee Homes, Wilmington , Current College Students - Warranty and Quality Assurance Manager, Executive , Wilmington, North Carolina

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