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Truck Maintenance Shop - Customer Support Manager (Diesel Mechanic)

Company: Clarke Power Services
Location: Wilmington
Posted on: October 10, 2018

Job Description:

mechanic manager service trucks dealer


Truck Maintenance Shop - Customer Support Manager

Customer Support Manager directs and coordinates customer service activities of establishment to install, service, maintain, and repair items sold, leased, or rented with service contract or warranty by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:


Oversee all service & parts activities at the branch


Seeing that all service & parts calls are answered


Overseeing the scheduling of work in the shop


Overseeing processing of repair orders, parts tickets


Warranty claim processing & payment receipts


Shop tooling and equipment


Liaison to the factory representatives


Branch inventory control


Hiring & Managing of branch personnel


Dealer relations


Service work contracts


Facility Management, building and grounds


Setting yearly budget for the branch operations


Forecasting service & parts sales for the branch each year


Capital expenditures


Responsible for training department members in continual improvement


Tools (Seven Step, Nine Step, Language Processing, etc.).


Responsible for Sound business practices


Compliance with applicable OSHA, EPA, DOT regulations


Monitoring and reporting of key branch measures


EDUCATION and/or EXPERIENCE: Bachelor's degree (B. A.) from four-year college or university; or four or five years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
COMPUTER SKILLS: Proficient in the use of a personal computer and essential software, such as Office Suite, the Internet, etc.
CERTIFICATES, LICENSES, REGISTRATIONS: State Driver's License.
PHYSICAL DEMANDS: The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.

Clarke offers web-based training and a complete benefits package including Health Insurance, Healthcare Savings Account, Paid Holidays & Vacation, and a great 401K plan. We promote a clean & safe environment in a friendly atmosphere.
EEO-M/F/Veterans/Disabled and other protected categories

Keywords: Clarke Power Services, Wilmington , Truck Maintenance Shop - Customer Support Manager (Diesel Mechanic), Executive , Wilmington, North Carolina

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