Truck Maintenance Shop - Customer Support Manager (Diesel Mechanic)
Company: Clarke Power Services
Posted on: October 10, 2018
mechanic manager service trucks dealer
Truck Maintenance Shop - Customer Support Manager
Customer Support Manager directs and coordinates customer service activities of establishment to install, service, maintain, and repair items sold, leased, or rented with service contract or warranty by performing the following duties personally or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Oversee all service & parts activities at the branch
Seeing that all service & parts calls are answered
Overseeing the scheduling of work in the shop
Overseeing processing of repair orders, parts tickets
Warranty claim processing & payment receipts
Shop tooling and equipment
Liaison to the factory representatives
Branch inventory control
Hiring & Managing of branch personnel
Service work contracts
Facility Management, building and grounds
Setting yearly budget for the branch operations
Forecasting service & parts sales for the branch each year
Responsible for training department members in continual improvement
Tools (Seven Step, Nine Step, Language Processing, etc.).
Responsible for Sound business practices
Compliance with applicable OSHA, EPA, DOT regulations
Monitoring and reporting of key branch measures
EDUCATION and/or EXPERIENCE: Bachelor's degree (B. A.) from four-year college or university; or four or five years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
COMPUTER SKILLS: Proficient in the use of a personal computer and essential software, such as Office Suite, the Internet, etc.
CERTIFICATES, LICENSES, REGISTRATIONS: State Driver's License.
PHYSICAL DEMANDS: The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.
Clarke offers web-based training and a complete benefits package including Health Insurance, Healthcare Savings Account, Paid Holidays & Vacation, and a great 401K plan. We promote a clean & safe environment in a friendly atmosphere.
EEO-M/F/Veterans/Disabled and other protected categories
Keywords: Clarke Power Services, Wilmington , Truck Maintenance Shop - Customer Support Manager (Diesel Mechanic), Executive , Wilmington, North Carolina
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