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Truck Maintenance Shop - Customer Support Manager (Diesel Mechanic)

Company: Clarke Power Services
Location: Wilmington
Posted on: September 7, 2018

Job Description:

Truck Maintenance Shop - Customer Support Manager Customer Support Manager directs and coordinates customer service activities of establishment to install, service, maintain, and repair items sold, leased, or rented with service contract or warranty by performing the following duties personally or through subordinate supervisors. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  • Oversee all service & parts activities at the branch
  • Seeing that all service & parts calls are answered
  • Overseeing the scheduling of work in the shop
  • Overseeing processing of repair orders, parts tickets
  • Warranty claim processing & payment receipts
  • Shop tooling and equipment
  • Liaison to the factory representatives
  • Branch inventory control
  • Hiring & Managing of branch personnel
  • Dealer relations
  • Service work contracts
  • Facility Management, building and grounds
  • Setting yearly budget for the branch operations
  • Forecasting service & parts sales for the branch each year
  • Capital expenditures
  • Responsible for training department members in continual improvement
  • Tools (Seven Step, Nine Step, Language Processing, etc.).
  • Responsible for Sound business practices
  • Compliance with applicable OSHA, EPA, DOT regulations
  • Monitoring and reporting of key branch measures EDUCATION and/or EXPERIENCE: Bachelor's degree (B. A.) from four-year college or university; or four or five years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. COMPUTER SKILLS: Proficient in the use of a personal computer and essential software, such as Office Suite, the Internet, etc. CERTIFICATES, LICENSES, REGISTRATIONS: State Driver's License. PHYSICAL DEMANDS: The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds. Clarke offers web-based training and a complete benefits package including Health Insurance, Healthcare Savings Account, Paid Holidays & Vacation, and a great 401K plan. We promote a clean & safe environment in a friendly atmosphere. EEO-M/F/Veterans/Disabled and other protected categories

    Keywords: Clarke Power Services, Wilmington , Truck Maintenance Shop - Customer Support Manager (Diesel Mechanic), Executive , Wilmington, North Carolina

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