General Manager - Grande Shores Resort Myrtle Beach, SC

Company: Kaizen Lab Inc.
Location: Myrtle Beach
Posted on: June 2, 2025

Job Description:

JobTitle: General Manager
Location: Grande Shores Ocean Resort, 201 77th Avenue North, Myrtle Beach,SC
Reports To: Corporate LeadershipPosition Overview:GrandeShores Ocean Resort is seeking an experienced, strategic, and people-focused GeneralManager to lead our dynamic oceanfront property located in the heart ofMyrtle Beach. This resort boasts two lazy rivers, three pools, multiple hottubs, children's pools, an onsite restaurant and bar, and a welcomingenvironment for both overnight guests and local walk-in traffic.AsGeneral Manager, you will be responsible for all day-to-day operations,ensuring an exceptional guest experience while maximizing profitability andoperational efficiency. You will provide leadership across all departments-Food& Beverage, Engineering, Housekeeping, and Front Desk-and overseecritical functions such as budgeting, inventory, revenue management, andstaff development.Key Responsibilities:Operational Leadership

• Oversee and coordinate all resort departments, ensuringefficient and high-quality service delivery.
• Develop and implement standard operating procedures(SOPs) across departments to ensure consistency and excellence, inalignment with corporate standards.
• Ensure that all resort amenities, including pools, lazyrivers, and hot tubs are well maintained and compliant with safetyregulations.
• Collaborate with department heads to driveaccountability and continuous improvement.Guest Experience & Service Excellence
• Champion a culture of guest satisfaction by ensuringservice excellence at all guest touchpoints.
• Monitor guest feedback, online reviews, and servicescores to identify trends and develop action plans for improvement.
• Maintain a visible and approachable presence throughoutthe resort to ensure personalized guest, homeowner and vendor interactions.
• Excellent working knowledge of PMS and staff mentorshipof the same.Financial & Revenue Management
• Lead budget management and monthly financial reviews toensure revenue goals and cost targets are met.
• Manage resort inventory, including rooms and F&B,ensuring accurate tracking and efficient purchasing strategies.
• Oversee revenue management strategies in collaborationwith corporate or internal teams to maximize ADR and occupancy.Food & Beverage Oversight
• Ensure seamless operation of the on-site restaurant andbar, which serves both resort guests and local walk-in traffic.
• Collaborate with the F&B manager on menu planning,food safety compliance, staffing, and service training.Staff Leadership & Development
• Hire, train, mentor, and evaluate department heads andresort staff to build a strong and motivated team.
• Lead regular management meetings and provide coachingto promote accountability and collaboration.
• Promote a respectful and safe work environment thatcomplies with all federal, state, and local labor regulations.Facilities & Safety Management
• Partner with the Engineering Department to ensure allfacilities are safe, clean, and maintained to high standards.
• Oversee compliance with health and safety codes,emergency procedures, and environmental sustainability practices.
• Ensure timely completion of work tickets in compliancewith corporate standards.
• Oversee accurate billing, reimbursements and excellentworking knowledge of all Engineering software.Qualifications:
• 5+ years of experience as a General Manager or senior operationsleader in a full-service hotel or resort.
• Proven track record of managing multiple departments,driving revenue, and achieving high guest satisfaction.
• Strong leadership, communication, and interpersonalskills with the ability to build effective teams.
• Expertise in budget management, P&L analysis,forecasting, and inventory control.
• Familiarity with hospitality software platforms (PMS,POS, inventory and revenue management systems).
• Knowledge of Myrtle Beach hospitality trends is a plus.Work Environment & Expectations:
• Full-time, on-site leadership role.
• Must be available to work flexible hours includingweekends, holidays, and evenings as needed.
• This is a hands-on leadership role requiring physicalpresence throughout the property and involvement in day-to-day operations.GrandeShores Ocean Resort offers a unique opportunity for a passionate andexperienced hospitality professional to lead a beloved Myrtle Beach propertyinto its next chapter of growth and guest excellence.Team members may enjoy the following benefits :

• 401K Plan (matched)
• Medical insurance
• Vision
• Dental
• Disability
• Life
• Accident insurance
• Paid Vacation
• Paid sick leave
• Bereavement leaveMyrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guest that exceed expectations.
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Keywords: Kaizen Lab Inc., Wilmington , General Manager - Grande Shores Resort Myrtle Beach, SC, Executive , Myrtle Beach, North Carolina