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Department Manager - Wilmington (Specialty) - Full Time

Company: Wilmington Health
Location: Wilmington
Posted on: March 19, 2023

Job Description:

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.


To provide clinical and administrative leadership within the clinical department and the Wilmington Health organization. This position may support the following departments: Pulmonary, Infectious Disease, Neurology, Pain, and/or Urology.

Essential Duties/Responsibilities:

  • Maintains accountability for financial management of all assigned clinical areas to include:
  • Development of annual operating and capital budgets
  • Monthly analysis of financial statements and
  • Development of action plans to ensure operation within established budgetary parameters
    • Maintains responsibility for planning and decision making for all clinical areas to include:
    • Space planning
    • Budget planning
    • Staffing planning
    • Quality improvement planning and
    • Project planning
    • Metrics
      • Maintains patient confidentiality ensure measures are implemented throughout the clinic to maintain confidentiality
      • Utilizes nursing process effectively in assessing patient needs and planning appropriate follow up/intervention
      • Documents assessment and interventions thoroughly and concisely as needed
      • Develops patient education materials, triage protocols and clinical guidelines in collaboration with physicians
      • Uses computer system efficiently and accurately
      • Collaborates and builds working knowledge related to: Infection Control, OSHA, (local, State and Federal Regulatory Agencies), HIPPA
      • Provides patient/staff education along with employee development and Retention planning
      • Patient advocacy and implements and monitors effective patient satisfaction plan
      • Provides patient/staff education
      • Maintains effective communication and interacts appropriately, effectively and professionally with all members of health care team
      • Utilizes strong critical thinking and communication skills
      • Evaluates employee performance and coaches and monitors effective patient satisfaction plan
      • Participates in Interviewing, hiring, and terminations of staff
      • Organizes and participates in monthly department meetings and staff meetings
      • Operates under a Continuous Quality Improvement Model and incorporates LEAN and Process Improvement into everyday workflow
      • Ensures clinic is actively working to support the Mission and Vision and Pillars of Wilmington Health Other Duties:
        • Performs other duties and projects as assigned QUALIFICATIONS

          • Bachelor's degree in a related field Preferred:
            • Master's degree in related field
              Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state or federal law.

              ADA Physical Demands:

              Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day)

              Physical Demand













              Department Manager Competencies

            • Customer Service
            • Professionalism/Integrity/Responsibility
            • Teamwork/Process Focus
            • Dependability/Punctuality
            • Interpersonal Relationships/Communication
            • Judgment/Decision Making/Problem Solving
            • Quality/Quantity
            • Initiative
            • Safety/Housekeeping
            • Organizational Skills/Time Management

Keywords: Wilmington Health, Wilmington , Department Manager - Wilmington (Specialty) - Full Time, Executive , Wilmington, North Carolina

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