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Guest Services Manager

Company: Hilton Grand Vacations
Location: Myrtle Beach
Posted on: March 17, 2023

Job Description:

Job DescriptionHGV Now Offers Day One Team Member Benefits! -

Relocation Benefit

What will I be doing?

There is something truly outstanding about Hilton Grand Vacations!

The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Team Members are the driving force behind these efforts. Their talent, passion, and dedication to our brand have fueled the success of Hilton Grand Vacations.

As a Guest Services Manager, you would be overseeing all aspects of Guest Service, including the front desk, recreation, and food and beverage departments:

  • Oversees and resolves problems arising from owner/guest concerns with a commitment to satisfying every guest/owner. Reports any unresolved issues to the Resort Director.
  • Runs night audit activity and prepares weekly accounting reports ensuring property operations meet internal audit standards. Provides the provision of exceptional services to owners and guests.
  • Leads personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay, and recognition.
  • Maintains a positive, coordinated work environment between staff and management.
  • Helps develop management talent by acting as a mentor for direct reports.
  • Ensures team members fully understand performance standards, uniforms, and appearance standards.
  • Attends management meetings and conducts departmental meetings.
  • Routinely inspects the department to ensure that equipment is properly working and supplies are stocked. Serves as liaison with the rental and sales departments.
  • May be required to do other duties and special projects as assigned by General Manager.

    Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces - list consecutively in 2021 and 2022, awarded two sought-after Stevie - Awards in The 20th Annual American Business Awards - including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work - certified company in 2022.
    QualificationsWhat are we looking for?

    Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

    • Attach a recent copy of your resume
    • 3-5 years of related experience
    • 2+ years of supervisory experience
    • Front Desk and Food & Beverage experience

      It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

      • VOICE Certified
      • 5-7 years of related experience
      • 4+ years of managerial experience

        We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

        We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please get in touch with us to request accommodation.

Keywords: Hilton Grand Vacations, Wilmington , Guest Services Manager, Executive , Myrtle Beach, North Carolina

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