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Guest Services Manager

Location: Myrtle Beach
Posted on: November 26, 2022

Job Description:


We love what we do! As leaders in the area's hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.
Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

*What are we looking for?*

We are looking for a hospitality professional with proven leadership skills. The ideal candidate for this role is experienced in hotel front desk operations and team leadership that promotes a positive environment for guests and team members alike. They are also focused on delivering exceptional customer service and a skilled communicator.

The Guest Services Manager is responsible for planning, organizing, and developing the overall operations of the front desk, loss prevention, bell services, and PBX. Ensures exceptional guest experiences through prompt and courteous service.

*What will you be doing?*

* Promptly resolving any guest complaints or issues.
* Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
* Upholding the highest standards of cleanliness, sanitation, safety, and conduct.
* Ensuring proper communication within the department by conducting regular meetings with all team members.
* Recruiting, training, coaching and counseling team members, following company, state, and federal regulations.
* Managing finances of the department, including budget and inventory controls. Controlling expenditures, labor, supplies, etc. in relation to resort financial forecasts and budget.
* Managing department schedule and staffing needs as dictated by business.
* Other job duties as required by Resort Manager or General Manager.

*Qualifications: *

* High school diploma or equivalent required
* College degree preferred in related field or 5 years in a supervisory or management position.
* Able to effectively manage a team of 5+
* Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases).
* Possesses strong communication skills, both written and verbal
* Must possess solid decision making skills
* Proven job reliability, honesty, diligence, dedication, and attention to detail.
* Must be able to communicate clearly and professionally with guests, coworkers and employees
* Must have a positive attitude while performing tasks
* Performs all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures.

*What can you look forward to?*

All associates enjoy *WEEKLY PAY!*

_Qualifying team members may enjoy the following benefits: _

* Associate Referral Bonus
* Paid Parental Leave - 10 weeks
* Health Plan, Health Savings Account, and Life Insurance benefit
* Dental Plan
* Paid Time Off and Bereavement Leave
* 401(k) retirement plan with company match
* Short Term Disability, Life Insurance, Accident and Vision.
* Personal Cancer Protection
* Jury Duty Pay
* Tuition Reimbursement

*Want to know more? Visit our website at www.BrittainHospitality.com!*

*Check us out on LinkedIn, Instagram, TikTok, and Facebook @brittainhospitality*

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort.

_We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify._

Job Type: Full-time

Pay: Up to $41,000.00 per year

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Health savings account
* Paid time off
* Parental leave
* Referral program
* Tuition reimbursement
* Vision insurance
* Day shift
* Holidays
* Night shift
* Weekend availability

Ability to commute/relocate:
* Myrtle Beach, SC 29577: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
* Please list any schedule limitations you may have.

* Hotel front desk: 1 year (Preferred)
* Management: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: MYRTLEWOOD VILLAS, Wilmington , Guest Services Manager, Executive , Myrtle Beach, North Carolina

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