Maintenance Account Manager

Company: Yard-Nique
Location: Wilmington
Posted on: September 23, 2022

Job Description:

JOB TITLE : Maintenance Account ManagerPosition Summary : Yard-Nique is currently looking for an Account Manager for our Maintenance Division in the Wilmington, NC area. We are an experienced leader in our industry and provide a diverse array of products and services. This position will train under and assist an experienced Account Manager in managing a portfolio of maintenance contracts to a wide variety of customers.To be successful and thrive with our company you must :Be driven, disciplined and focusedBuild strong relationships through trust, hard work and determinationDevelop and maintain landscape maintenance contracts specific to our customer's needs and visionMake a commitment to Safety, Customer service standards and Quality an unwavering priorityUtilize your previous experience and people skills to be an effective teammate and leaderUnderstand and own your business.Responsibilities:Manage all aspects of a commercial landscape maintenance portfolio, including customer service ideals, enhancement sales, and quality and production expectations. Anticipate customer problems and concerns and take action to meet and exceed customer expectationsBuild and maintain proactive communication and positive business relationships with residential and commercial clients, property managers, HOAs and other stakeholdersWork collaboratively with peer managers on various projectsManage quality control of the portfolio to include assisting with property evaluations and client meetings to asses needs and client satisfaction; troubleshoot problems when necessaryResponsible for financial management and profitability goals of department: Interpretation and management of job cost reports, capital expenditures, and small tool budgetsProactively conduct property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requestedEffectively manage the activities of maintenance crews of 3-5 employees; communicate with Crew Leaders on a daily basis to ensure work schedules are adhered to in a safe and efficient manner, and ensure employee time is reported accuratelyProvide supervision and develop employees through positive interactions, giving feedback and providing on-the-job trainingCoordinate associated equipment, manpower, and procure necessary materialsEngage in on-the-job and cross-training with colleagues of other Yard-Nique divisions and departmentsEstablish and maintain safety and security at jobsites for all employees and customersPosition Requirements:Effectively coach and manage employees on a daily basisBasic knowledge of landscape maintenance techniques, plant identification and irrigation techniques preferredAbility to build positive relationships with customers and employees at all levels in the organizationAdaptability and sound judgment when faced with multiple competing prioritiesBasic proficiency with Microsoft Outlook, Excel, WordBasic Qualifications:AS or BS degree in Horticulture, Construction, or related field, preferredMinimum 3-5 years related experienceAbility to work with minimal supervisionExcellent verbal and written communication skillsJob Type: Full-timePay: $45,000.00 - $60,000.00 per yearBenefits: Dental insurance Health insurance Life insurance Paid time off Vision insuranceSchedule: Monday to FridaySupplemental pay types: Commission payAbility to commute/relocate: Wilmington, NC 28401: Reliably commute or planning to relocate before starting work (Preferred)Education: High school or equivalent (Preferred)Work Location: One location

Keywords: Yard-Nique, Wilmington , Maintenance Account Manager, Executive , Wilmington, North Carolina