Operations Manager
Company: Southern HVAC
Location: Ocean Isle Beach
Posted on: May 15, 2022
|
|
Job Description:
Description:
A+ Heating & Cooling - Electrical is seeking an HVAC Operations
Manager to join our Ocean Isle Beach, NC team!A+ Heating & Cooling
- Electrical is a full-service contractor with the ability to
address all of your HVAC needs. Our certified technicians use
state-of-the-art technology to diagnose, repair or install any
system. We believe our employees are the most valuable business
strength; therefore, it is important to us that we take care of our
own. We make it a point to recognize and reward those who work
hard.Our company needs an operations manager that can manage and
grow a high-volume HVAC service provider in both revenue and
profitability. Maintaining and developing customer relations,
excellent hiring skills, and ongoing training for the department
along with positive motivational skills are essential. Development
of procedures and goals, in line with the adherence to company
policy and mission of the company, is expected. A great working
relationship with colleagues and other managers, owners, and
associates with an upbeat team spirit is sought and reciprocated.As
the Operations Manager, your essential responsibilities will
include but are not limited to:Creating, communicating, and
implementing the Company vision, mission, and overall
direction.Making sure that the direction is communicated on a level
that allows every employee to feel as if they are part of something
bigger than themselves and that their role is strategically
important to the organization.Leading managers of multiple business
layers of a very successful HVAC organization.Help formulate and
implement the strategic plan for the company and work with all
levels of the organization to execute.Maintaining awareness of both
the external and internal competitive landscape, opportunities for
expansion, customers, markets, new industry developments and
standards, and so forth.Lead the company through change including
opening new lines of business and forging into new markets.Evaluate
the success of the organization using a set of strategically
important measures to determine the ongoing success - or lack
thereof - that the organization is experiencing.Use non-measurable
aspects of the work environment to gauge other aspects of business
success.Manage and develop the leadership staff, which includes
hiring, terminating, and disciplining of employees, scheduling
employees, setting work priorities, conducting staff meetings,
counseling employees, evaluating performance, and directing work
assignments to ensure effective use of resources and customer
satisfaction.With the participation of the executive team meets
regularly with senior company leadership to make sure that
decisions the organization needs are well-thought out and
timely.Uses this team to spread ideas and direction throughout the
organization until every employee understands their expected role
and responsibilities for contribution.Evaluates the workload in a
way that best utilizes manpower and maximizes profits.Ensure all
processes and procedures are followed.Observes all safety and
Company rules and regulations in the performance of duties.Full
financial responsibility for the organization.Attend to customer
escalation issues/satisfaction.Identify and communicate where
improvements can be utilized.
Requirements:
Education and Experience Requirements:Minimum (4) year experience
with Microsoft Suite/Office (Word/Excel/Power Point/Outlook)Minimum
7 years of experience performing at a management level for an HVAC
service business or related services company.Understanding of the
principles of quality management with respect to effective
communication.Experience with management and conflict
resolution.Customer Relationship Management (CRM) software
experience such as Microsoft Dynamics, Salesforce is
desirable.Valid Driver's License.Bachelor's degree preferred
however would consider candidates who have years' experience
commensurate with higher education.Required Minimum Position
Knowledge, Skills, and Abilities:Knowledge of supervisory
principles, practices, and techniques.Persistence in conquering
objectives.Skill in both verbal and written communication.Must be
sales driven with the ability to lead and motivate sales and
operational staff.Strong computer skills are essential; computer
proficiency with Microsoft applications.Heightened focus on
providing excellent customer service.Proven leadership and coaching
abilities.Strong organizational skills with the ability to manage
multiple tasks, prioritize, and meet deadlines.Job Type:
Full-timeThe RequirementsGreat AttitudeCustomer Service
OrientedExcellent time management and organization skillsExcellent
written and oral communication skillsStrong organizational,
problem-solving, and analytical skillsAbility to deal effectively
with a diversity of individuals at all organizational
levelsAdaptable, flexible, and innovative team playerProven
experience as a dispatcher or other relevant positionMinimum of 1-2
Years of experience in a fast-paced business office setting with
experience using Microsoft OfficeFluent with Microsoft Word, Excel
and PowerPointExperience using Microsoft Dynamics is highly
preferredThe BenefitsWe offer a rewarding career path with great
benefits, flexible schedules, professional and on-the-job training
and growth plans. Come be a part of the team our customers call the
finest in the industry.Reliable, Year-Round WorkWeekly
PaychecksPaid Time Off and Paid HolidaysComprehensive Medical,
Dental and Vision BenefitsCompany Matched 401kBe part of something
new and exciting. Join an integrity-driven, family-oriented team.
Take a leap towards something BIGGER! Apply Now!PM22PI177670230
Keywords: Southern HVAC, Wilmington , Operations Manager, Executive , Ocean Isle Beach, North Carolina
Click
here to apply!
|