RN Clinical Manager-CHA - NHMG-Myrtle Grove
Company: New Hanover Regional Medical Center
Location: Wilmington
Posted on: May 14, 2022
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Job Description:
Description About NHRMC NHRMC, established in 1967 in
Wilmington, NC, is recognized as a preeminent healthcare
organization focused on leading our community to outstanding
health. We have an 855 bed network of hospitals and multi-specialty
physician group practices with more than 200 physicians. With a
network of primary, specialty, neighborhood clinics and regional
medical centers; you will find our culture is the very definition
of best in practice. Join us and find out how many ways NHRMC
offers you the chance to focus on what really matters - our
patients and community. About the Job Location: New Hanover Medical
Group Department: NHMG-Myrtle Grove Full Time Equivalent: FTE:
1.000000 Work Type: 64 to 80 Hours Pay Period Work Schedule: 8HR
DAY - Most of shift btwn 7A-3P Exempt from Overtime: Exempt: Yes
What You'll Do Summary: Works under the general direction of
Practice Administrator, this employee is an essential member of the
health care team working with other medical professionals to
provide quality health care to patients. This person is in a
supervisory capacity and provides leadership, structure, guidance,
support, and direct supervision of the clinical office staff.
Responsibilities: 1.Provide leadership, structure, support and
direct supervision of the clinical office staff and any other staff
as assigned 2.Together with the Practice Administrator and
physicians, set up protocols and procedure to be followed to meet
the needs of the physicians and the practice 3.Determine the roles
for each member of the clinical office staff and any other staff as
assigned 4.Assist with patient care with physicians and physician
assistants, when necessary or requested, 5.Provide needed support
to the physicians and physician assistants when requested including
completing prescriptions and calling to pharmacy, finishing coding
of encounter forms, writing orders for x-ray and/or lab, discussing
the physicians recommendations and assisting with office procedures
6.Confirm that the patient understands what he/she is to do, that
they have important questions answered, and is satisfied with the
services received and treatment by staff and physicians. If
complaints or questions are noted, resolves or discusses with the
Patient Experience Manager or physician. If the complaints or
questions are non-medical, discusses with the Practice
Administrator. 7.Counsel patients concerning treatments,
prescriptions, lab results and appointments 8.Act as facilitator to
resolve minor issues and questions of the physicians concerning the
patient flow, patient scheduling, medical supplies, etc. 9.Complete
other tasks assigned by the Practice Administrator such as time
cards, special projects, assisting in hiring of new employees, and
implementing new protocols 10.Responsible for conducting monthly
staff meetings and attending regularly scheduled supervisors' group
meetings 11.Responsible for reviewing employees' performance,
providing timely evaluations (90 days, annual, and at all other
times as necessary), and following disciplinary process procedures
for employees 12.Capable of working under pressure and is able to
direct staff during emergencies 13.Ability to direct staff on
professional and clinical aspects of safe medical care for patients
14.Test emergency equipment regularly and makes sure that all
employees are properly trained on emergency equipment and
procedures 15.Responsible for teaching and training employees on
any new procedures and/or new equipment and providing on-going
continuing education on procedures and equipment; troubleshoots all
equipment failures 16.Conduct orientation for new employees to
inform them of the organization's policies, procedures and
equipment 17.Ability to work well and effectively with others
18.Maintain current manuals on procedures, protocols, etc. with
access by employees 19.Prepare monthly work schedule for employees
and update as necessary 20.Maintain patient confidentiality; Handle
confidential matters for the physicians 21.Responsible for
maintaining a current inventory of drugs for use or dispensing by
the providers; orders drugs and medical supplies, when needed and
obtains the best pricing possible; Handle discussions with drug
representatives concerning new drugs on the market, and schedules
meetings with the drug representatives 22.Oversee clinical area and
takes any necessary measures to be sure that the overall workings
of that area function smoothly and efficiently. Fill in for all
clinical positions as the patient load or need requires (e.g. staff
shortages, employees out sick, PTO, etc.) 23.Responsible for
completion of all patient forms including insurance, disability,
FL-2 etc. 24.Maintain a copy of employee evaluations and
disciplinary actions and absentee records, directs originals of the
records to the human resources department 25.Receives the physician
time off requests and turns the request in to the person handling
the calendar. Provide a copy to the appropriate reception staff
26.Run extended holter reports for physicians when requested
27.Acts as a liaison between the clinical department and other
departments in problem solving 28.Makes recommendations to the
Practice Administrator regarding equipment repairs and upgrades;
Troubleshoots for all employees to insure maintenance of all
clinical equipment 29.Takes corrective action as needed between
employees and physicians, between employees, between employees and
patients, by assisting with communication and problem solving;
Effectively communicates information from Practice Administrator
and the Board to the staff 30.Maintains cost control in assigned
area 31.Responsible for preservation and record keeping of
biological 32.Provide staff education and personnel management
33.Works with administration to set up new offices (both temporary
and permanent) including staffing, equipment, supplies, etc.
34.Participate in meetings or on Committees, as requested by the
Practice Administrator or the Board (e.g. Compliance, Quality
Assurance, Building Renovation or Expansion, etc.) 35.Demonstrates
standard of performance (ownership, teamwork communication Position
Requirements Credentials: Essential: Registered Nurse Education:
Essential: Associate Degree Other information: Experience: Must
possess knowledge, skills and abilities in the following areas: IV
therapy, audiometry, preparation and assisting in surgery, bladder
catherizations, threadmills, basic life support certifications, IM
injections, sigmoidoscopy attendance, deep suctioning, emergency
triage, body mechanics, port-a-cath care, phlebotomy, sterile
technique, EKG's, apply holter monitors, OSHA regulations, basic
Medicare and insurance rules, and knowledge of the nursing process.
Demonstrates standards of performance (ownership, teamwork,
communication, compassion) that support patient satisfaction and
principles of service excellence. Performs other duties as
assigned. Individual will possess commensurate combination of
education, experience and qualifications. Other Information This
position description has been designed to indicate the general
nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities and
qualifications which may be required of the employee assigned to
the position. Depending on the location of the job, duties may
vary. Receipt of the job description does not imply nor create a
promise of employment, nor an employment contract of any kind; my
employment with the Company is at will. Member Top 100 Hospitals -
In 2016 NHRMC was recognized as a Top 100 Hospital demonstrating
significant investment and financial sustainability for the
communities we serve. Newsweek's 2020 list of Best Maternity Care
Hospitals - NHRMC Betty H. Cameron Women's & Children's Hospital
was named as a Best Maternity Care Hospital by Newsweek. Forbes
America's Best Large Employers 2018 and 2019 - Link Becker's 150
Top Places to Work in Healthcare - Link Healthgrades Outstanding
Patient Experience Consider a career at NHRMC and become part of
this award winning team nhrmc
Keywords: New Hanover Regional Medical Center, Wilmington , RN Clinical Manager-CHA - NHMG-Myrtle Grove, Executive , Wilmington, North Carolina
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