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Store Manager

Company: SPECTRUM
Location: Wilmington
Posted on: September 4, 2020

Job Description:

Job Description: font style=font-size: 14px;font style=font-family: tahoma,geneva,sans-serif; size: undefined;strongfont style=size: undefined;span style=color: rgb(34, 34, 34);/span/font/strongbrfont style=size: undefined;span style=color: rgb(34, 34, 34);The strongSpectrum Store Manager /strongis responsible for building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their teams to engage customers in a retail environment and drive the sale of strongSpectrum/strong product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel./span/fontbrbrstrongfont style=size: undefined;span style=color: rgb(34, 34, 34);MAJOR DUTIES AND RESPONSIBILITIES/span/font/strongbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Leads an Assistant Manager and team of sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Ensures their store meet strongSpectrum/strong brand and merchandising expectations and that a thriving culture of customer care exists at their store locations./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Responsible for new product and merchandising launches within their scope of responsibility./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their assistant manager and sales teams and partners with leadership on change efforts as needed./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Provides subject matter expertise on all store functions, including the strongSpectrum/strong Store Customer Experience (SSCE), strongSpectrum/strong products, pricing plans, promotions, service features and visual standards, as well as those of competitors./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Consistently meets or exceeds operational and expense management standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location. /span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);In partnership with Area Manager, builds employee engagement and a high performing team by recruiting, training and retaining the best talent within their span of control./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Provides coaching, feedback and directions to their teams to empower them to achieve their key performance metrics through multiple forums; one-on-ones, team huddles and department meetings. /span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Maintains strong working relationships with leadership, the operations team and peers, working as a team to build a culture of success./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Implements and enforces cash management policy, work order controls and completing timely audits of their Spectrum store./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Provides guidance, monitors and manages strict enforcement of all company policies and procedures, including active participation in strongCharter's/strong EEO program./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Evaluates and analyzes the impact of business events on theirstrong Spectrum/strong Store activity, responds accordingly and provides leadership with frequent updates on key events./span/fontbrfont style=size: undefined;span style=color: rgb(34, 34, 34);Assists with Area Manager; functions and performs other duties as requested by management necessary./span/fontbrbrstrongfont style=size: undefined;span style=color: rgb(34, 34, 34);REQUIRED QUALIFIC

Keywords: SPECTRUM, Wilmington , Store Manager, Executive , Wilmington, North Carolina

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