Key Accounts Agent
Company: Fayetteville Public Works Commission
Location: Fayetteville
Posted on: April 2, 2026
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Job Description:
Description SUMMARY OF RESPONSIBILITIES : This class is
responsible for the proactive management of PWC’s business
relationship with Key Account industrial and commercial customers
by serving as a trusted advisor, the customer’s primary point of
contact, and the liaison between the customer and the utility.
Duties include, but are not limited to,
compile/input/update/maintain key customer accounts; develop
effective relations at the senior level with all customers through
multiple communication channels; develop/implement/evaluate/revise
action plans for supporting the customer base; generate necessary
reports at customer request, for key account file records, and as
necessary to support internal requirements; communicate with
prospective and existing industrial/commercial customers to offer
efficiency/conservation and/or demand response solutions, offer
environmental/renewable energy benefits, coordinate service
delivery, discuss applicable rate options/revisions and/or
amend/develop customer agreements, deliver detail planning and
follow-up for both scheduled and unscheduled energy/water outages
and emergencies and participate in root cause analysis and
development of strategies to improve reliability; act as PWC
spokesperson with Key Account customers and representatives;
coordinate, assemble and, when necessary, lead cross-functional
teams to achieve bi-lateral goals and resolve issues; support
operational or business initiatives; collaborate with economic
development agencies and developers to support community growth by
leading internal cross-functional efforts and communicate
deliverables. Operate under general supervision of the Marketing
Manager, leeway is allowed for the exercise of independent
judgement in carrying out the details of the work. Extended hours,
and weekend availability may be required. Perform related work as
required. EQUIPMENT OPERATED: Computer, calculator, communication,
and other equipment, as required. FULL PERFORMANCE KNOWLEDGE,
SKILLS, AND ABILITIES: Thorough knowledge of safety
rules/regulations/ procedures; thorough knowledge of efficient
energy use concepts/theories/practices/application; good knowledge
of requirements for utility services to large industrial
facilities; good knowledge of facilities management; knowledge of
overall power quality issues for industrial applications; skill in
using computers and applicable software applications, including
MSWord, Excel, PowerPoint, Oracle Applications (C2M, RNI)
preferred; skill in developing/preparing/delivering effective
technical oral presentations; skill in performing accurate
mathematical computations; ability to read/interpret blue
prints/schematics/engineering maps/sketches/drawings; ability to
analyze data, and draw sound conclusions; strong ability to
communicate effectively, both orally and in writing; ability to
research/plan/ coordinate/schedule/project/prioritize work; ability
to compile/input/update/ maintain/retrieve data; ability to
prepare/update/ maintain/submit accurate reports in a timely
fashion; ability to maintain effective working relationships with
customers, the general public, all levels of employees, officials,
and contractors. MINIMUM QUALIFICATIONS: (A) Graduation from an
accredited four (4) year college/university with a Bachelor’s
degree in engineering, energy management, facilities management,
marketing, or related field and a minimum of five (5) years
experience in technical/mechanical area with industrial/utility
applications; OR (B) Graduation from a two (2) year accredited
college/technical college with a degree/certification in
engineering/ energy/facilities management technology, or related
field and a minimum of nine (9) years of experience. SPECIAL
REQUIREMENTS: Must possess and maintain a valid North Carolina
Driver’s License. PHYSICAL REQUIREMENTS: Must be able to perform
the essential functions of the position. SAFETY HAZARDS: Minimal.
PROTECTIVE EQUIPMENT: As required in the Public Works Commission’s
Safety Manual. EMPLOYER’S RIGHTS: This job description is general
and illustrative of the kind of duties required of this position.
It is not exhaustive and does not contain a detailed description of
all the duties that may be assigned to the incumbent occupying this
position. GRADE 414 $81,932-$107,946/EXEMPT
Keywords: Fayetteville Public Works Commission, Wilmington , Key Accounts Agent, Energy / Utilities , Fayetteville, North Carolina
