? High Salary: Dispatcher/CSR
Company: ACS Air Conditioning Specialist Inc
Location: Little River
Posted on: November 2, 2025
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Job Description:
Job Title: Dispatcher Job Summary: The Dispatcher is responsible
for coordinating and managing schedules, routes, and communications
to ensure efficient operations. This role involves receiving and
relaying information, prioritizing service requests, monitoring
driver or technician locations, and ensuring timely responses while
maintaining excellent customer service. Key Responsibilities: -
Receive and respond to calls, emails, or electronic requests for
service. - Dispatch drivers, technicians, or field personnel
according to schedules, priorities, and customer needs. -
Communicate accurate information between customers, field staff,
and management. - Maintain detailed records of calls, assignments,
and completed work. - Adjust schedules or routes in response to
delays, emergencies, or changing conditions. - Ensure compliance
with safety regulations, company policies, and service standards. -
Provide timely updates to customers regarding service status. -
Assist with administrative duties such as data entry, reports, and
scheduling. - Check warranty status with vendors and process
related service or repair requests. Qualifications: - 3 years
Previous experience in dispatching, scheduling, logistics, or
customer service preferred, or equivalent combination of education
and experience - Knowledge of Microsoft Office Suite (Word, Excel,
Outlook, PowerPoint) - Strong communication, problem-solving, and
multitasking skills. - Proficiency with dispatch software and
standard office applications. - Familiarity with ServiceTitan and
HVAC dispatching is ideal (will train the right person). - Ability
to remain calm and make quick decisions under pressure. - Strong
organizational skills and attention to detail. - Geographical
knowledge of service area or map reading skills - Fast-paced
environment with strong teamwork environment - High typing and
multitasking skills required - High school diploma or equivalent
(some employers may prefer additional training or an associate
degree). PAY RANGE $41,600 - $47,840 Compensation details:
41000-48000 Yearly Salary PIc2128a59029d-37156-38637288
Keywords: ACS Air Conditioning Specialist Inc, Wilmington , ? High Salary: Dispatcher/CSR, Customer Service & Call Center , Little River, North Carolina
