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Data Entry- General

Company: CastleBranch
Location: Wilmington
Posted on: March 26, 2020

Job Description:

Company Summary

CastleBranch is obsessed with world class customer service.

And if you are also-- you could be a fit for us. We have been providing organizations of all sizes, including nearly two-thirds of the colleges and universities across the United States, with a wide range of comprehensive solutions such as background screening, immunization record tracking, document management, drug testing and more.

CastleBranch practically invented the background screening industry as it exists today, and we continue to enjoy a steady level of growth with a loyal client base, a high-energy workforce and a corporate culture that's truly second to none.

At CastleBranch every contact with our customers is an opportunity to be their advocate and provide them with the answers they are seeking. Working in a dynamic and fast-paced environment, we are continually raising the bar and utilizing a variety of software tools to navigate and research customer accounts, and communicate effective solutions in a fun, team-based environment.

Overview

We're constantly in growth mode at CastleBranch, so new positions open regularly. This full time position will be responsible for entering records, providing top-notch customer service, and combing through data. Applying here makes you eligible for a variety of roles. These roles are a great entry point into many positions with in the company. Each application is personally reviewed for any and all openings that we have now and in the future. Applying here will leave your application and experience with us, so that when a position opens that closely matches your skill set, we can contact you directly. Keep an eye on our career site for other positions you may find interesting!

Benefits

At CastleBranch, we set big goals with real expectations, this allows us to give our team so much in return. All full time employees are offered our medical/dental/vision plan, 401k with a matching, and complementary life insurance with unique add-on options. In addition, we love the perks we are able to provide, including:


  • Dress- Wear anything you like to the office. Much of our business and work in this position is done over the phone. Feel as comfortable at work as you do at home!
  • Growth- Take advantage of growth opportunities within your position with our tiered compensation and responsibility scale.
  • Wellness-Take care of your mind and body with complementary access to Axis Fitness workout sessions, fresh fruit provided daily, access to nutritionists, and meditation/stretching sessions on the house- all on-site, of course.
  • Location- Working just across from the Mayfair shopping center and adjacent to the Forum, you can jump on one of our bikes for eco-friendly access to loads of healthy food options.
  • Environment- Enjoy spending your days in a fun-fueled workplace. Feel free to utilize break time by playing ping-pong, and skee-ball in our recreation space. Attend a free weekly happy hour in tekMountain Brewery, located in our lobby, while getting to know your colleagues. Inspire innovation with weekly company lunches during a tedTalk style presentation.

    Requirements

    To be considered for a position in our Operations department, please have the following in regards to:

    • Experience:Some experience in a similar role in an office setting, or call center environment (preferred education:High School diploma, GED, Associates, Bachelor's degree or related)
    • Skills- You must be an excellent communicator, someone who is detail oriented, and motivated. You bring experience and a teamwork, goal oriented attitude. You are able to comfortably navigate a computer and basic systems. You are a professional when it comes to typing and accuracy. You should be able to navigate multiple systems simultaneously (required).
    • Characteristics- You exude a positive attitude and are a team player. A passion for gaming and/ or computer work. Your coworkers would say your focused and computer savvy. You bring a passion for customer service and problem solving to the table every time.

      Responsibilities

      At CastleBranch, you'll be providing world-class customer service, while meeting goals and accuracy expectations. Each day you'll also be ready to:

      • Coachour clients on the most effective ways to use our platform and services, through our systems and platforms.
      • Buildyour skill set on a team: keeping a high energy and positive attitude.
      • Continuously Growand learn to develop an expert working knowledge of all products, services, internal systems, assigned accounts, new opportunities, and competitors.

        Job Duties could include:

        • Navigating websites to facilitate orders in accordance state and federal regulations.
        • Responsible for prioritizing individual workload according to client priority level and daily management communication.
        • Research and correspondence.
        • Enthusiastic customer service.
        • Responsible for communicating any quality issues which impact a client's orders to the management team.
        • Navigating through multiple systems simultaneously.
        • Ability to work in a fast paced environment.

          This role requires three pre-interview tests, that must be passed in order to continue in the interview process. There will be a three minute typing speed test, a 10 question detail-oriented test and a 15 question clinical test to gauge aptness for the position. The ideal candidate should score at least 40 words per minute, 9/10 on detail orientation and 12/15 on a clinical screening test.Requirements


          • Devoted to a task or purpose with loyalty or integrity
          • Shows intense and eager enjoyment and interest
          • Capable of carrying out a given task with all details necessary to get the task done well
          • Inspired to perform well when granted the ability to set your own schedule and goals
          • Inspired to perform without outside help
          • Data Entry

Keywords: CastleBranch, Wilmington , Data Entry- General, Administration, Clerical , Wilmington, North Carolina

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