Vice President, Consumer Bank Advocacy, Chief Business Office

Company: JPMorganChase
Location: Wilmington
Posted on: April 1, 2026

Job Description:

Description Join the Chief Business Office, where you will lead advocacy initiatives in the consumer bank space. This dynamic role offers broad exposure across key business areas and the opportunity to help drive strategic initiatives, operational excellence, and organizational effectiveness. As Vice President, Consumer Bank Advocacy in the Chief Business Office, you will be instrumental in driving and managing cross-functional programs that support the firm’s business advocacy efforts in the consumer and retail banking space. You will work at the intersection of consumer payments and policy, tackling some of the most important issues shaping the industry. No two days will be the same as you collaborate with expert teams to shape conversations around existing and emerging policies. This is a fast-paced, evolving environment where your passion, knowledge of consumer payments, and strong project management and communication skills will be highly valued. Job Responsibilities Build and maintain a perspective on competition, consumer needs, and the regulatory landscape in consumer banking, which will inform the team’s strategy. Project manage coordinated initiatives across multi-disciplinary teams, from product to consumer research and go-to-market strategy and execution. Build relationships across teams and all levels to drive collaboration and project success. Support ad hoc projects and initiatives as needed in a dynamic, evolving environment. Execute multi-disciplinary strategic, integrated communications efforts to advance advocacy priorities. Oversee and drive reporting surrounding governance initiatives to ensure transparency and accountability across key business functions. Build perspectives through research, analysis, and intuition Work with some of the most emerging issues in financial services, including digital assets (i.e crypto & stablecoins), interchange, fraud and scams etc., to inform business strategy and advocacy. Required qualifications, capabilities, and skills Minimum of 5 years’ experience in a fast-paced, dynamic, matrixed environment. Knowledge of, and passion for, emerging consumer payments products. Understanding of interchange economics, payment systems, or related regulatory developments. Excellent written and verbal communication skills. Strong project management and organizational skills, with the ability to manage multiple high-priority initiatives concurrently. Self-starter who works independently and drives deliverables. Proven ability to build relationships across all levels of the organization. Results-oriented, intellectually curious, with keen attention to detail and a bias towards action. Ability to interview subject matter experts, synthesize large amounts of information, and communicate research to senior leadership in multiple formats. Proficiency in Microsoft Office Suite (PowerPoint, Excel, Teams, OneDrive).

Keywords: JPMorganChase, Wilmington , Vice President, Consumer Bank Advocacy, Chief Business Office, Accounting, Auditing , Wilmington, North Carolina