Customer Support Specialist Laboratory/Analytical/Bioprocessing
Company: Ika Works Inc. (usa)
Location: Wilmington
Posted on: May 8, 2024
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Job Description:
*What we offer:** Competitive Salary: A competitive salary is
provided for the Customer Support Specialist role, ensuring
financial stability.* Continuous Improvement Philosophy: Emphasis
on continual improvement to increase consistency, efficiency, and
quality in all aspects of customer service.* Teamwork Environment:
Encouragement for teamwork on both departmental and company levels,
fostering a collaborative work environment.* Professional
Development: Opportunities for professional development through
handling diverse customer interactions and responsibilities.*
Reasonable Accommodations: Mention of reasonable accommodations for
individuals with disabilities, promoting an inclusive
workplace.*Your tasks:** Customer Interaction: Handle customer
support responsibilities, including preparation of quotes, order
entry, live chat, incoming calls, and responding to emails.* Quote
and Order Processing: Provide accurate processing of customer
quotations, orders, and confirmations within a 24-hour turnaround
period, ensuring adherence to instructions.* Account Set-Up: Set up
new customer accounts to facilitate seamless transactions.*
Delivery Information: Maintain and communicate accurate delivery
information to customers and Account Managers.* Opportunity
Routing: Route qualified opportunities to the appropriate account
manager for further action.* Reception Desk Support: Provide
support to the reception desk according to a rotating schedule.*
Back Order Management: Complete back order reports, update promised
shipping dates, and inform customers of any changes.* Return
Authorizations: Issue and generate return authorizations as
needed.* Communication: Maintain open communication with all
departments to facilitate smooth operations.* Product Knowledge: Be
familiar with IKA equipment and accessories to provide
comprehensive support.*Your Profile:** Customer Service Skills:
Strong customer service skills, including accurate and courteous
handling of customer inquiries and orders.* Detail Orientation:
Attention to detail in processing quotes, orders, and maintaining
accurate delivery information.* Communication Skills: Effective
communication skills to respond to inquiries, complaints, and
present information to top management and public groups.* Technical
Understanding: Ability to interpret technical instructions and deal
with various abstract and concrete variables related to customer
support.* Mathematical Proficiency: Use basic math skills to
interpret quotations, economically order supplies, and generate
sales reports.* Problem-Solving: Ability to define problems,
collect data, establish facts, and draw valid conclusions.*
Adaptability: Willingness to adapt to a dynamic work environment
and handle diverse customer situations.* Computer Skills:
Proficiency in Microsoft-based software, including Outlook, MS
Word, and Excel.* Physical Fitness: Ability to meet occasional
physical demands such as standing, walking, and sitting as required
by the job.* Team Player: Willingness to strive for teamwork on
both a departmental and company level, contributing to a positive
work culture.*Qualifications*Minimum B.S. or Associates Degree.
Must be effective communicating via email and phone with high
response rate. Strong background in Insides Sales, order entry,
quote generation and customer service.*Now hiring employees from
the following areas:* Customer Support Specialist E.O.E., Client
Service Representative E.O.E., Customer Care Associate E.O.E.,
Support Services Coordinator E.O.E., Technical Support
Representative E.O.E., Client Solutions Specialist E.O.E.IKA
laboratory technology offers a wide range of innovative equipment
for numerous applications in research and development. Market
leaders trust in our proven technology for their mixing, heating,
distilling and crushing applications. IKA has gained a leading
position in the world market with its innovative magnetic stirrers,
mixers, overhead stirrers, shakers, homogenizers, mills, rotary
evaporators, calorimeters, laboratory reactors and specially
developed software for laboratory and analysis applications, as
well as temperature control products such as circulators, baths and
chillers.Job Types: Full-time, Part-time, ContractWork setting:*
In-personWork Location: In personby Jobble
Keywords: Ika Works Inc. (usa), Wilmington , Customer Support Specialist Laboratory/Analytical/Bioprocessing, Healthcare , Wilmington, North Carolina
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